Xideral
Software Development Advisor (L3) - 2849
- Compensation
- Not disclosed
- Location
- Ciudad de México, Ciudad de México, México
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor's degree or equivalent experience in Technology, Computer Science, Engineering, or a related field.
- Advanced English.
- Strong client-facing communication and stakeholder management skills.
- Excellent problem-solving and analytical abilities.
- Proactive attitude and willingness to automate and improve recurring support processes.
- Ability to work in a support environment with shifts, including bank holidays.
- Strong communication, empathy, commitment, and leadership skills.
Full description
##
Location: Ciudad de México,Ciudad de México,México
Seeking Experienced Software Development Advisors (L3) for Remote Projects in Mexico
We are looking for an experienced Software Development Advisor (L3) with at least 3 years of experience in production support, incident management, application troubleshooting, and code-level debugging. This role is ideal for professionals who are comfortable working with Java or Python, Linux environments, CI/CD technologies, and complex production issues.
Key Responsibilities:
- Provide L3 support for complex production issues, including deep analysis, debugging, code-level fixes, and end-to-end validation.
- Investigate incidents and drive resolution with internal stakeholders and engineering teams.
- Act as an escalation point for complex support issues.
- Perform Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.
- Manage the incident lifecycle, including escalation, communication, tracking, and post-resolution activities.
- Ensure SLA/SLO commitments are met and reduce recurring incidents.
- Support SDLC operations, including compilation, builds, artifact management, and software distribution.
- Troubleshoot and maintain CI/CD pipelines, repositories, and build systems.
- Create and maintain CI/CD pipelines using tools such as Jenkins, GitLab, or Azure DevOps.
- Support Linux-based infrastructure and automate repetitive operational tasks.
- Use scripting with Python, Java, Shell, or Perl for automation.
- Work with configuration and automation tools such as Ansible, Chef, or Puppet.
- Perform log analysis, monitoring, troubleshooting, and performance optimization using tools such as Splunk.
- Work with relational databases and SQL queries.
- Create technical documentation, runbooks, and code snippets for internal teams and clients.
- Identify opportunities to automate recurring issues and leverage AI tooling.
Technical Skills Required:
- 3+ years of experience in Software Development / Production Support.
- Strong coding and debugging skills in Java or Python.
- Experience with Linux environments.
- Experience in L3 Production Support and Incident Management.
- Strong knowledge of SDLC.
- Experience with Git, GitLab, SVN, CVS, Maven, Docker, and Jenkins.
- Experience with CI/CD pipelines.
- Knowledge of Kubernetes.
- Experience with for log analysis and troubleshooting.