Software Development Engineer, Customer Experience and Business Trends

Amazon Customer Experience and Business Trends (CXBT) is looking for a talented Software Development Engineer (SDE) to build innovative solutions that drive deeper Customer Experience (CX) insights and faster CX improvements across Amazon.

As an SDE, you will contribute to a variety of high-impact initiatives that empower our partners. These initiatives include generating data-driven insights through personalized business applications and data infrastructure enhancements, creating seamless workflow experiences by improving our core platform and developing streamlined stakeholder interactions, and cultivating compliance-first solutions that implement robust access controls and raise the bar on security and data governance.

Key job responsibilities

• Lead and participate in the full development life-cycle, including design, development, and implementation of code, tools, and scripts for one or more systems.
• Engage in full-stack development, designing and building scalable, robust web applications and services that enhance the overall customer experience.
• Develop and integrate Generative AI (GenAI) solutions to create intelligent, personalized customer interactions and automate complex processes.
• Innovate and improve processes to enhance key business outputs and drive continuous improvement.
• Work closely with program managers, designers, and other stakeholders to rapidly deliver high-quality, customer-centric solutions.
• Leverage your strong coding skills, technical depth, and passion for solving complex problems.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.