Software Development Engineer II, AWS Support

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions. Our products delight out of the box, make complex things easy and hard things possible, and require no cloud experience. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we want builders who share that mindset.

Kumo is the R&D organization within AWS Support. AWS Incident Detection and Response (IDR) is owned by the Kumo Detection and Protection organization.

IDR show up for customers in the moments that matter most: when a critical workload degrades and the business is on the line. We detect the problem, correlate the signal, and engage the right experts in minutes, often before the customer notices.

Our team within Kumo owns driving enhanced customer experiences supporting customers across their journey: customer onboarding, observability signal ingestion, and incident response correlation services.

Key job responsibilities
We are an AI-native team. We build with AI agents every day, and we apply AI to make incident detection sharper and response faster. We iterate quickly: take bets, deliver in rapid cycles, and adapt and adjust to feedback. You will raise the standards for how software is built and operated with using AI-native practices.

You will work across the breadth of AWS services, because our customers do. You will work with software development teams, product management, incident management engineers, and customers who depend on us.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.