Software Development Engineer/Lead - Java/Python

Position Summary :

The Professional Services Lead is an individual contributor responsible for designing, delivering, and supporting complex, customer-facing technical solutions that extend and enhance the InterProse platform. This role partners directly with customers and internal teams to translate business requirements into scalable solutions across reporting, ETL-like pipelines, data transformation, and automation.

This role is not a people-management position and does not have direct reports; its impact is driven by technical leadership, ownership, and cross-functional influence. The Professional Services Lead serves as a trusted technical advisor to customers and an advanced escalation resource internally, providing guidance through expertise rather than formal authority.

Key Responsibilities :Customer Partnership & Solution Design :

• Partner directly with customers to understand business needs, operational challenges, and enhancement requests.

• Translate customer requirements into effective technical solutions across reporting, data transformation workflows on AWS, and automation workflows.

• Communicate complex technical concepts clearly to non-technical stakeholders, ensuring alignment and transparency.

• Manage multiple concurrent customer initiatives while balancing priorities, timelines, and delivery commitments.

Technical Execution & Ownership :

• Design, build, and maintain customer-specific technical solutions with a focus on accuracy, performance, and scalability.

• Build and maintain ETL-like pipelines for data processing and transformation use cases.

• Serve as an advanced technical resource for resolving complex platform, reporting, and data-related issues.

• Own problem-solving end-to-end, including investigation, root-cause analysis, implementation, and validation.

• Contribute to continuous improvement by identifying recurring issues and refining solution patterns, tooling, and documentation.

Reporting & Data Engineering :

• Build and maintain complex PostgreSQL-based reporting solutions aligned with customer workflows and compliance requirements.

• Develop advanced custom report formats beyond standard SQL/CSV outputs, such as fixed-length files, structured reports with defined header and footer sections, and Excel-based reports with formatting and formulas.

• Create and maintain customer-specific data transformation pipelines to support account loading and large-scale file processing.

• Implement scalable data transformation workflows on AWS, leveraging services such as S3 and Lambda.