Software Engineer II- ECM Specialization

Contributes to the design, development, and support of modern software solutions in an Agile/Scrum and DevOps environment, with a focus on Enterprise Content Management (ECM) and workflow automation. Applies modern engineering practices, including CI/CD, automated testing, infrastructure as code, and observability, to help deliver secure, resilient, and scalable services. Works with ECM technologies (e.g., OnBase, Kofax, ImageRight or similar) and supports integration of content services with enterprise applications and cloud platforms. This is an individual contributor role with no team leadership, supervisory, or people-management responsibilities.

RESPONSIBILITIES/TASKS:

• Develops, configures, and supports Enterprise Content Management (ECM) platforms and content services (e.g., OnBase, Kofax, ImageRight), including workflow automation, integrations, and platform modernization tasks.

• Participates in planning, design, development, testing, release, and support of ECM and content-enabled applications, following established enterprise architecture standards.

• Collaborates with Product Owners, Scrum Masters, architects, and business stakeholders to clarify requirements, estimate assigned work, and contribute to backlog refinement and delivery planning.

• Follows Agile/Scrum practices and contributes to DevOps automation, including CI/CD pipelines, automated testing, code quality gates, and infrastructure as code; supports releases across environments using established processes.

• Applies established development patterns and seeks guidance from experienced engineers and architects on design and implementation decisions.

• Diagnoses and resolves incidents and performance issues across ECM platforms, APIs/integrations, and supporting services (application, database, and infrastructure).
• Works with the Product Team to ensure user stories for content capture, workflow, and records requirements are developer-ready with clear acceptance criteria and test scenarios.
• Builds automated tests and performs resiliency, failover, and load testing to validate nonfunctional requirements for ECM services in production.
• Implements established security, retention, privacy, and audit requirements in assigned ECM solutions, working with IT Security and Records as needed.

• Participates in design reviews, architecture discussions, and communities of practice to share knowledge and develop modern software engineering skills.

• Participates in peer code reviews, applies feedback, and follows established standards for secure coding, maintainable designs, integrations, and workflow components.

• Supports operational readiness by configuring monitoring and alerts, maintaining runbooks, contributing to root cause analysis, and implementing assigned improvements to production reliability.