Software Engineer II, Observability

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the role?

We are looking for an engineer with a strong background (or interest) in building observability platforms for distributed systems humans.

As the Software Engineer II, SRE (for Observability) you will be building and supporting our telemetry stack which consists of Prometheus, Grafana, BigQuery, StatsD, Vector, Google Cloud Logging, and Honeycomb. We have an ambitious roadmap to improve visibility of services and infrastructure running across VMs and Containers, and continue to develop in an ai-centric world. As a team, we are a strategic advantage for Etsy by building the future of observability.

You will be playing an instrumental role in crafting the future architecture of how we run our systems in the cloud while being part of a dynamic international team.

This is a full time role reporting to the Engineering Manager for Observability.

What’s this team like at Etsy?

• The team is committed to craft and maintain critical systems that power our 91.2M active buyers and 6.2M active sellers, with a goal of 99.95% uptime.
• This team’s mission is to build tools and services to collect, store and analyze telemetry data. We optimize for time to detect, diagnose and resolve issues.
• We work closely with developers on best practices for instrumentation because we understand that preventing issues is a balance over many tradeoffs. We are a force multiplier for the entire engineering organization.
• You’ll be creating and maintaining an observability suite of tools that enable our engineers to deploy 100+ times every week and gather deep insights on the infrastructure’s reliability. We believe the future of Observability is no longer disconnected across 3 pillars of metrics, logs, and tracing, but is a single braid of interconnected data. There’s a lot of work to do to make Etsy Engineers’ work easier and our platform even more reliable than it is today, and we’d love for you to be part of it.
• We work closely with other teams to support their telemetry needs

What does the day-to-day look like?

• Work with an extensive amount of telemetry (Petabytes of logs, millions of metrics, and traces) that is growing rapidly.
• Design systems that operate reliably enabling our customers to hit 99.95% availability
• Build best-in-class developer tooling by keeping Observability human
• Understand and solving real business needs at a large scale by applying your software engineering and analytical problem-solving skills.
• Work with the Engineering Team at large to gain a deep understanding of Etsy Engineering, i.e. security, product engineering, risk, database infrastructure teams, and understand up/downstream impacts
• Design, develop and implement highly scalable and maintainable systems by contributing at all levels of our infrastructure stack using technologies like Chef, Terraform, Kubernetes, GoLang, Prometheus, Envoy, OTel
• Empathy, communication, and technical skills are valued equally.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that yourrole will encompass other tasks, too, and that your job duties and responsibilities may change fromtime to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• You are an experienced software engineer, where the last 2 years are in Observability systems/developer tooling roles, preferably in a cloud environment.
• Prior experience in executing multiple large, successful projects within a team environment. Each of these projects may have taken many months or longer to see through.
• Prior experience in either implementing or actively using metrics, logging and tracing systems in a professional setup is essential.
• Wears every 9 of uptime as a badge of honor
• Proficiency in one of the programming languages like PHP, Python, Go is essential.
• Experience with cloud architectures (GCP, AWS), and exposure to Kubernetes or other container orchestration frameworks is nice to have
• Hands-on experience with Infrastructure As Code tooling like Terraform and configuration management tooling like Chef/Ansible is essential.
• You work within guidelines set by your teammates to independently tackle well-scoped problems.
• Have a “leave it better than you found it” mentality, and are willing to work with and improve on code you did not originally write.
• You understand that being an effective software engineer is as much about communicating with people as it is about writing code.
• Experience working with flexible, distributed teams is a big plus

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family. Base salary is determined by your location, skills, and experience.

Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location

We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-by-case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies here.

Salary Range:

• Geo-1: 138,000.00 - 186,000.00 USD Annual
• Geo-2: 124,000.00 - 168,000.00 USD Annual

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.