Software Engineer, Platform Engineering (L2)
L2 backend/platform engineer on Twilio's Platform Engineering team, building and operating large-scale distributed email infrastructure (12B+ emails at peak) across AWS and Azure. Day to day: Kubernetes operations, Terraform-based IaC, observability, and CI/CD, using modern AI-assisted development tooling.
- Compensation
- $117K–$146.2K / yr
- Location
- Remote - US
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Devops
- Posted
Skills
Must have
- 1-2+ years professional software engineering experience with some exposure to building/operating backend services using Kubernetes
- Familiarity with basic Kubernetes operations (deployments, pods, services)
- Practical experience with, or strong desire to learn, AI-assisted development tools (e.g., Claude Code)
- Some exposure to GitOps workflows (e.g., ArgoCD) and CI/CD pipelines (e.g., Harness)
- Working knowledge of at least one of Shell, Terraform, YAML, or Go
- Some experience with cloud environments, ideally AWS core services (EC2, S3, EKS) or Azure equivalents (VMs, Blob Storage, AKS)
- Basic familiarity with Terraform or similar IaC tools
- Foundational understanding of distributed datastores, caching layers, or asynchronous event streaming (e.g., Kafka)
- Solid computer science fundamentals and data structures knowledge
Nice to have
- General familiarity with networking concepts (VPC/VNet basics)
- Exposure to containerized infrastructure (Docker, Kubernetes) in coursework, internships, or projects
- Curiosity about advanced deployment strategies (canary, blue/green)
- Interest in policy-as-code tools such as OPA/Gatekeeper
- Interest in OpenTelemetry or distributed tracing concepts
- Any exposure to network topology, proxy layers, or MTA protocols
- Coursework or personal projects involving distributed datastores, caching, or event streaming (e.g., Kafka)
- Interest in multi-cloud environments
Full description
See yourself at Twilio
Join the team as Twilio’s next Software Engineer, Platform Engineering (L2)About the job
This position is an engineering role within Twilio Platform Engineering, suited to an engineer who is building hands-on experience with highly available, large-scale distributed systems.
Our systems regularly process more than 12 billion emails during peak events like Black Friday, and our throughput requirements continue to scale rapidly. As an L2 engineer, you will help build and operate backend services at scale, working alongside more senior engineers on our dual-cloud infrastructure spanning Amazon Web Services (AWS) and Microsoft Azure. You'll get hands-on with Kubernetes, contribute to Terraform-based infrastructure automation, and write production code to help keep distributed systems healthy under real production load, using modern AI-assisted tooling to move faster and ramp up your skills.
ResponsibilitiesIn this role, you’ll:
- WEAR THE CUSTOMER'S SHOES: Help design, build, and operate services and automations that support Kubernetes clusters at scale, under the guidance of senior engineers. Work with product management and technical leadership to turn well-scoped tasks into working code.
- BE AN OWNER (CODE QUALITY): Participate in code reviews and follow established patterns and testing standards (unit and integration testing) across the team and platform.
- BE AN OWNER (INFRASTRUCTURE & OBSERVABILITY): Support cloud configurations across AWS and Azure environments using Infrastructure as Code (Terraform). Help maintain observability coverage, including metrics, alerts, and basic distributed tracing, across core data pipelines.
- CHAMPION ENGINEERING HEALTH: Build awareness of clean architectural practices. Flag technical debt, bugs, and small-scale system issues to your team as you encounter them.
- GROW AND COLLABORATE: Actively seek feedback and mentorship from senior engineers, participate in sprint planning, and share what you learn with peers as you grow into a more senior role.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Experience: 1-2+ years of professional software engineering experience, including some exposure to building or operating backend services using Kubernetes. Familiarity with basic Kubernetes operations (deployments, pods, services) is expected; deep production-scale cluster-upgrade experience is not required.