Software QA Engineer

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

Ooma is seeking a motivated and detail-oriented Software Quality Assurance Engineer to join our SQA team. In this role, you will help ensure the quality, reliability, and performance of Ooma's products and services through comprehensive testing, validation, and collaboration with cross-functional engineering teams.

You will play a key role in defining test strategies, developing test plans, building and maintaining lab environments, tracking defects, and delivering quality insights to stakeholders. This position offers the opportunity to work with modern test automation tools, including AI-assisted testing technologies.

What You’ll Do:

• Design, develop, and execute test plans and test cases to validate product functionality, performance, and customer use cases.

• Define test strategies and provide clear project status, risk assessments, and schedule updates to management.

• Build, configure, and maintain lab environments to validate a variety of product configurations and solutions.

• Collaborate with engineering, automation, and performance teams to improve test coverage and efficiency.

• Leverage test automation and AI-assisted testing tools to enhance quality and productivity.

• Identify, document, track, and drive resolution of defects throughout the development lifecycle.

• Prepare test reports and communicate quality results to project stakeholders.

Experience We’re Looking For:

• 3-5+ years of professional experience, including a minimum of 2 years testing VoIP, networking, and application-based solutions in an engineering environment. A BS in Electrical Engineering, Computer Science/Computer Engineering, or a related technical field is preferred; equivalent experience and demonstrated expertise are acceptable.

• Experience developing and executing automated tests.

• Familiarity with generative AI and AI-assisted development or testing tools.