Software Support Specialist (German-Speaking)

Join our Global Customer Support Team and help customers succeed with the software that powers their operations. The focus of this role is providing the first line of support regarding for our software solutions we provide to our customers. This is a mid-shift role supporting our customers across the EMEA region, and requires fluency in German.

This position requires a passion for support, which includes the correct intake, assignment, and monitoring of various software related requests and issues. We are looking for a professional who loves to operate independently as well as in a team in a complex and diverse environment.

Who We Are

At AMCS, sustainability means business — and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.

What We Build

We build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.

Why Join AMCS

Join AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference — for our customers, our communities and the planet.

What You’ll Do

• Provide first line support to customers for incidents / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI’s.

• Address and resolve incoming application questions and incidents from end users

• Document all pertinent end user identification information in our CRM database

• Ability to perform root-cause analysis on recurring system issues

• Record, track, and document the problem-solving process

• Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues

What You Bring

• Fluent German speaker (written and spoken) required, to support our EMEA customer base.

• Experience in a customer facing role is desirable but not essential.

• You can operate independently as well as in a team.

• You have excellent communication skills (written as well as spoke). You are not shy to keep asking questions to our customers in order to get to the bottom of things for a flawless intake.

• Strong understanding of the Microsoft Office Suite