Solution Architect - Conversational AI

Role Overview :

Own end-to-end solution design for a large-scale conversational AI deployment across national and international networks, translating business requirements into a technical architecture spanning WhatsApp, DMS/CRM integrations and dashboarding.

Key Responsibilities :

• Design the end-to-end technical architecture for a multi-user WhatsApp automation and analytics rollout

• Define integration approach with CRM platforms

• Translate business and client requirements into detailed technical specifications

• Partner with engineering to plan and track phased rollout across locations

• Review implementation for scalability, reliability and data integrity

• Act as the primary technical point of contact for this engagement

Requirements :

• 5+ years in solution architecture, systems integration or technical consulting

• Hands-on experience integrating third-party APIs (CRM, DMS, messaging platforms)

• Strong understanding of WhatsApp Business API or similar conversational platforms

• Ability to work directly with business stakeholders and translate needs into specs

• Comfortable owning ambiguous, fast-moving projects end to end

Good to Have :

• Experience in automotive, retail or multi-location franchise environments

• Familiarity with low-code/no-code automation tools