Solution Architect

Management Controls Inc. (MCi) is excited to welcome a Solution Architect to join our dynamic team in Houston, TX. The Solution Architect will serve as the go-to MCi expert for engaging with internal and external customers to explain the solutions and functionality of our product offerings (e.g., Track, Forecaster, Insights, Reporting, ERP and ACS Interfaces) and to help clients understand and design end to end solutions as it related to MCi products (e.g., during Business Requirements Workshop).

Management Controls, Inc. (MCi) is an AI-forward organization committed to leveraging artificial intelligence to drive efficiency, innovation, and automation across all functions. Employees are expected to actively adopt and utilize approved AI tools, such as Microsoft Copilot and internal AI solutions, to streamline workflows, enhance productivity, and support data-driven decision-making. All team members are responsible for using AI in a secure, compliant, and accountable manner, ensuring outputs are validated and aligned with company standards and governance practices.

Management Controls Inc. is headquartered in Houston, Texas. Local candidates are preferred; remote candidates in the continental United States will also be considered on a case-by-case basis. This position is not eligible for sponsorship or relocation.Duties and Responsibilities

· Pre-Sales and Site Survey assistance

o Participating in discovery and/or technical calls with Sales/Account Managers/Consultants representatives and clients to help them understand the functionality of our products, how they integrate with ACS, ERP, and maintenance systems and what integration options may be available to potential customers.

o Consult with Sales, Account Management and Consulting to determine client requirements

· Customer Facing

o Develop customer relationships that promote customer retention and loyalty.

o Engage with customers to become their trusted advisor and ensure we tend to their needs in terms of explaining solutions, integrations, and solution options.

· Liaise closely with:

o Sales team on pre-sales activities

o Consulting for solution requirements, technical integrations (ERP and ACS), Solution Document Sign-Off, and to provide an initial assessment of the amount and complexity of customizations required

o Product to assess impact of customizations required by client to current Product Suite or to validate potential solution options

o PMO and Engineering to align on estimates and technical planning and delivery

· Solution & Business Requirements definition, gathering and documentation with a primary focus on the technical and integration aspects of the solution.

o Lead the technical clients’ Business Requirements Workshops for implementation projects.

o Understand assigned client’s functional and technical landscape

o Understand full extent of Track offerings and implementations

o Assist and/or lead process design discussions with clients to guide them towards an optimum end to end integrated solution.

· Coordination of technical estimates (with Product, PMO, Engineering, Sales and other organizations as required)

· Solution Proof of Concept Coordination (planning and delivery)

o Consult with Development, Infrastructure and Support to provide solutions for client requirements

o Create and maintain comprehensive and accurate Solution Specifications