Solution Architect, Salesforce Core / Agentforce, USA

We are seeking a highly skilled and business-focused Salesforce Solution Architect specializing in Sales Cloud, Service Cloud, and Agentforce. This role is ideal for a functional leader who can bridge business strategy and Salesforce capabilities, driving end-to-end solution design that enables revenue growth, service excellence, and AI-powered workforce productivity.

Responsibilities

• Lead client engagements for Sales Cloud, Service Cloud, and Agentforce, defining scalable solution architectures aligned to business goals.

• Define and own the end-to-end solution design, including business processes, automation strategy, AI use cases, and cross-system integrations.

• Translate sales and service operational requirements into optimized Salesforce solutions, including pipeline management, case lifecycle management, Omnichannel routing, and AI-driven agent workflows.

• Drive solution governance, ensuring alignment with best practices, data strategy, user adoption goals, and measurable business outcomes.

• Facilitate discovery workshops, architecture vision sessions, and executive presentations, clearly articulating functional design decisions.

• Provide functional leadership and mentorship to consultants and delivery teams, ensuring cohesive execution across onsite and offshore resources.

• Promote continuous innovation by leveraging Salesforce platform capabilities, including Flow, analytics, automation, and Agentforce AI features to improve productivity and customer experience.

Requirements

• 10–12 years of Salesforce experience with 5–7 years in Solution Architect or senior functional leadership roles leading enterprise Sales and Service transformations.

• Proven expertise in Sales Cloud, Service Cloud, and Agentforce, including sales lifecycle management, forecasting, service operations, knowledge management, and AI-driven automation.

• Strong understanding of Salesforce platform capabilities, data models, security concepts, and governance frameworks from a functional architecture perspective.

• Experience designing scalable integration approaches and collaborating with technical architects on APIs, middleware, and enterprise system connectivity.

• Solid knowledge of release strategy, environment planning, change management, and user adoption best practices.

• Salesforce Platform Developer I or relevant Consultant certifications required; Sales Cloud, Service Cloud, or Architect certifications preferred.

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field with strong stakeholder management and problem-solving skills.