amadeus
Solution Engineer
Solution Engineer at Amadeus in Bangkok supporting travel-industry customers through integrating Amadeus products — analyzing customer systems, writing functional specifications, managing integration schedules, and testing customized solutions before delivery. Requires GDS/travel industry experience and basic dev tooling (Git, Bitbucket, Azure, Qlik Sense).
- Compensation
- Not disclosed
- Location
- Bangkok
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Solutions engineering
- Posted
Skills
Must have
- Fluent in written and spoken English
- Willing to work flexible hours to support customers worldwide
- Experience in the travel industry, GDS, and implementation processes
- Able to work effectively under pressure and meet deadlines
- Problem-solving, teamwork, and adaptability
- Basic understanding of development environments and tools such as Git, Bitbucket, Azure, Qlik Sense, IP addresses, and domains
Full description
Job Title
Solution EngineerSummary of the Role
Support new/existing customers in the integration of Amadeus products or solutions.
In this role you will / Your main responsibilities
- Works using existing procedures or guidelines and provides inputs to support/influence area decisions.
- Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
- Analyse customer systems and service requirements.
- Identify specific actions necessary to integrate Amadeus products/services.
- Establish and manage the product/solution integration schedule.
- Determine and document adaptations to Amadeus products and services.
- Write functional specifications used for customisation and/or verify that specifications reflect customer requirements.
- Guarantee that customised products/solutions meet specified requirements.
- Perform the necessary tests on the customized solution before it is delivered to the customer.
- Provide functional support and problem resolution to sales and/or customer functional staff.
- Support project activities during the implementation.
About the Ideal Candidate
- Communication: Fluent in written and spoken English
- Willing to work flexible hours to support customers worldwide
- Experience in the travel industry, GDS, and implementation processes is required
- Able to work effectively under pressure and meet deadlines
- Key skills: Problem-solving, teamwork, and adaptability
- Technical skills: Basic understanding of development environments and tools such as Git, Bitbucket, Azure, Qlik Sense, IP addresses, and domains
What we can offer you
- A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
- A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
- A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
- A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
- A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
- A diverse, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
- A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.