Solution Engineer
Customer-facing Solution Engineer in Tokyo supporting VusionGroup's retail technology (ESL/IoT solutions) through pre-sales demos, partner enablement, and hands-on implementation delivery for major Japanese retailers. Requires 3+ years in a similar technical role, fluent Japanese plus business English, with preferred REST API, JSON/CSV, networking, and basic JavaScript skills.
- Compensation
- Not disclosed
- Location
- Chiyoda City, Japan
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Solutions engineering
- Posted
Skills
Must have
- 3+ years of experience in solution engineering, technical consulting, or similar customer-facing technical role, ideally in SaaS, IoT, or retail technology
- Excellent verbal and written communication; able to explain technical concepts to technical and non-technical stakeholders
- Ability to work independently and collaborate with cross-functional stakeholders in a global team
- Native or fluent Japanese and business-level English
Nice to have
- Working knowledge of REST APIs, CSV/JSON data specifications, and basic networking (access points, firewall rules)
- Basic JavaScript knowledge for configuration or rule logic
- Hands-on experience with installations, fixture testing, or hardware validation
- Exposure to retail technology, IoT devices, ESLs, digital signage, computer vision, data analytics, or in-store infrastructure
- Experience working with Tier 1 or enterprise customers
- Ability to read hardware drawings, fixture layouts, and installation guides
- Comfortable working in test labs, back-of-house areas, and active retail environments
Full description
We build. We create impact.
As a Solution Engineerbased in Tokyo, Japan, reporting directly to the APAC Head of Customer Project Management, you will play a key role in shaping and delivering Vusion’s retail technology solutions in Japan, helping leading retailers accelerate their digital transformation and build more connected, data-driven stores. Acting as a trusted technical advisor to our delivery partners and customers, you will help translate business needs into practical solutions, guide partners through complex technical questions, and contribute from pre-sales through implementation.
This customer-facing role combines solution design, hands-on product expertise, partner enablement, and cross-functional collaboration with teams in Japan and globally.
Key responsibilities include:1. Pre-sales Activities
- Conduct solution demonstrations and tours of our Customer Experience Center (CEC) for prospective customers.
- Work with the Experience team to install and maintain demonstrations in the CEC.
- Support RFP submissions and customer presentations.
- Shape technical proposals and solution approaches with internal and partner sales teams.
- Support tradeshows and industry events, including technical setup of demonstrations and engagement with prospective customers and partners at the booth.
2. Partner Enablement & Solution Design
- Own the technical relationship with delivery partners and support their onboarding and training.
- Understand customer business objectives, technical environments, operational needs, constraints, and use cases.
- Translate business and technical requirements into solution designs.
- Work with global Product and Engineering teams to resolve technical questions, advise on solution options, and communicate partner and customer feedback, including Japan-specific market needs.
- Maintain hands-on expertise with Vusion hardware and solution components through lab setup, testing, demonstrations, and troubleshooting.
3. Implementation & Project Delivery
- Drive technical coordination throughout implementation and support successful partner-led project delivery.
- Validate site surveys, fixture assessments, and deployment plans, and advise partners on implementation approaches.
- Support partner-led installations and participate in selected onsite activities.
- Support technical validation, fixture testing, UAT, and solution sign-off.
- Track project progress, actions, and dependencies using internal project management tools, and keep relevant stakeholders updated.
- Create and maintain technical documentation, including localization of technical materials for the Japan market.