Solution Implementation Manager
- Compensation
- Not disclosed
- Location
- Bengaluru, KA, IN
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Customer success
- Posted
Skills
Must have
- 3–5+ years of experience in: Network/security implementation, service delivery, or project management roles Experience delivering firewalls or managed security services is highly preferred
- Certifications (Preferred):
- Cisco (CCNA / CCNP) ITIL Foundation or equivalent service management certification Project Management certifications (PMP, Prince2) – advantage Vendor certifications (Palo Alto, Fortinet) – advantage
- Education:
- BCA / B.Tech graduates or candidates with relevant qualifications in cybersecurity, information technology or related fields.
- This role is open to candidates legally authorized to work in India. At LevelBlue, including teams that previously operated as Trustwave, we support flexible work and bring people together in person f
- #LI-JF1
Full description
LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.
Working Model: Hybrid / On-call flexibility required (including occasional out-of-hours support)
Working Time: 9.00 am – 5.30 pm US EST
Role Overview:
We are seeking a highly motivated Solution Implementation Manager (SIM) to lead the onboarding, delivery, and implementation of Managed Security Services (MSS) for enterprise customers. This role combines technical project delivery, customer engagement, and security solution enablement, ensuring successful deployment of complex network and security services. The SIM acts as the primary point of coordination across customers, engineering teams, and vendors, with a strong focus on on-time delivery, service quality, and customer satisfaction.
Key Responsibilities:
Lead end-to-end implementation and onboarding of MSS solutions across customer environments
Gather, analyze, and validate customer technical and business requirements
Translate requirements into solution designs and implementation plans in collaboration with engineering teams
Coordinate and manage deployment activities including ordering, provisioning, configuration, and testing
Act as the primary customer-facing interface during implementation lifecycle
Ensure successful integration of firewall, SASE, and SD-WAN solutions into customer environments
Track and manage project milestones, risks, and dependencies to ensure timely delivery
Drive issue resolution and escalation management across internal teams and vendors
Maintain clear documentation, reporting, and status communication with stakeholders
Contribute to continuous improvement of delivery processes and automation
Core Technical Expertise:
Network & Security Fundamentals
Strong understanding of:
TCP/IP, ports, and protocols
Routing (BGP, OSPF) and WAN technologies
LAN/WAN architectures and network design fundamentals
Security & Network Technologies
Experience with enterprise security solutions:
Firewalls (Palo Alto, Fortinet, Cisco, Check Point)