Solution Support Engineer (Application Support, Cloud, APIs) for NATO with security clearance

The interesting problems are the ones that only appear in production.

A multinational defence service line in The Hague needs a support engineer for the software
solutions its users depend on: diagnosing what has gone wrong, configuring what needs configuring,
and telling the development side what they need to hear. On site, with a share of the immediate
on-call rota.

What you would be doing

• Resolving technical issues across software, hardware and the integrations between them, and

getting to the actual root cause

• Supporting the applications day to day - agreed maintenance, performance statistics, and the

deployment activity around releases

• Contributing to solution architecture in your area: weighing alternatives on cost,

performance and scalability, and documenting the decisions that matter

• Specifying cloud or on-premises components and interfaces so they can be designed in detail,

in line with the wider architecture and its security requirements

• Helping elicit and document requirements for well-bounded subject areas, and keeping the

baseline honest

• Planning and tracking development activity, keeping stakeholders aware of what is needed, and

reporting progress

• Taking your turn on the immediate on-call rota for second-line response

What you would bring

• Real diagnostic ability across software, hardware and integrations, with debugging and log

analysis as habits

• Experience of a cloud platform, and working knowledge of APIs and basic integration

techniques

• The organisation to run a support effort: tracking resolutions and talking to several teams

until something is actually fixed

• A customer-facing background - technical support, service desk or similar - and ITIL

training

• Welcome extras: software design, implementation and testing; the languages and patterns that

go with it; agile delivery; on-site installation in a military environment

Why this one is worth a look

It sits between operations and engineering, so you see both, and it runs from a standing
framework rather than a one-off project.