Solutions Architect, Salesforce

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Solutions Architect, Salesforce to serve as technical architect for the Salesforce Platform and related systems and be responsible for the design & architecture of global technology applications and services and contributing to cross-functional technology planning.

This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Director, Salesforce and is only available for candidates with the right to work in the US.

Responsibilities:

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Leadership and Management

• Design Solutions aligned to existing and future-state architecture roadmap for the Salesforce platform;

• Architect rich interactive, responsive applications for the Salesforce platform based on business needs;

• Actively engage in coding to help the Application Development team to develop solutions and solve all surfacing problems at hand;

• Act as a mentor, coach and escalation point for all technical project resources.

Strategy & Knowledge Development & Implementation

• Lead architecture initiatives from inception to completion;

• Regularly interact with Product Owners and business partners to scope custom implementations, integrations and solutions - dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams;

• Initiate, design and build new solutions, demos, troubleshooting and defining product requirements and use cases;

• Assess feasibility and approach for use cases and integration opportunities;

• Explore and research new technologies to integrate and monitor with JDS and other IJM Enterprise Applications;

• Secure APIs and experience developing services that are identified by both consuming application and end-users and securing services across both constructs with OAuth, SAML, Two-Factor or Custom Authentication Schemes (mobile security);

• Implement and execute relevant security protocols based on IJM’s Data Security Policy. Work with members of IJM’s Infrastructure and Cyber Security teams to design, implement, re-engineer, and integrate into existing topology, security devices and/or applications related to IDS/IPS, Anti-Malware, Ransomware, Network Security Posturing, and Data Security, both transitive and intransitive;

• Evaluate end user systems and new IT purchases in order to assess impact on IJM’s current technical environment.

Networking & Partnership

• Partner with GTS leaders to define and refine requirements for enterprise architecture, data architecture and system governance processes;

• Partner with GTS staff, specifically Enterprise Application teams, to ensure that project deliverables are met, often managing multiple projects in parallel timelines;

• Provide excellent customer service to all stakeholders;

• Enhance Application Development through relationships with our on/offshore vendors and partners, driving interactions and deliverables to maximize the value and ROI.

Policies and Procedures

• Advise on policies and strategies focused on managing IJM’s data in collaboration Data & Analytics and Cyber Security teams;

• Develop and deliver Application Development team guidelines on proper documentation of systems design, operations, and disaster recovery procedures;

• Examine areas of opportunity to improve the scalability of our technology stack, including working as a team to make architecture and technology framework decisions;

• Create and maintain proper application documentation for all IJM custom applications and integrations.

Communication

• Clearly articulate the impact, value and effort of technical proposals to technical and non-technical audiences;

• Represent the Application Development team and serve as technical advisor in decisions regarding system enhancements or feature request;

• Regularly inform key leadership on potential opportunities for integration and data management;

• Clearly relay information upstream and downstream between HQ and Regional leadership and offshore vendors related to custom applications;

• Manage availability of Application Development team, ensuring continual support to IJM business needs;

• Oversee cooperative coordination with End User Services, Infrastructure, Cyber Security, and Product Management teams on key issues, projects, task-based work, troubleshooting, problem mitigation, bug identification and tracking, service incident escalations, new releases, and other needs;

• Serve as Technical SME on the Infrastructure and Desktop modernization projects;

• Review and inform training on all custom-built applications.

Documentation, Reporting & Data Management

• Advise the organization’s Business Intelligence, Data Program Pathway and Enterprise Architecture development and management processes;

• Perform technical quality assurance, paying attention to detail at both the code and front end/presentation layer;

• Troubleshoot issues affecting production, stage, and development environments as requested;

• Support the delivery of software solutions following industry standard Software Development Life Cycle: gather requirements, system configuration, test and UAT, deployment and support.

Clerical and Administration

• Maintain appropriate documentation of project solutions, including updates to project and agile tracking mechanisms;

• Complete regular time entry activities in Workday;

• Manage email and teams correspondence.

General tasks

• Engage in regular team huddles, standups and other regular cadences as assigned;

• Attend regular solution design and sprint planning sessions with development team;

• Provide response to inquiries from team on technical capabilities of supported systems, and as act as a point of escalation in problem resolution; and

• Participation in IJM’s community of spiritual formation.

Qualifications:

• Bachelors’ degree in Computer Science preferred, or equivalent combination of education and experience;

• 15+ years’ professional experience;

• 10+ years application development/SDLC experience;

• 5+ years designing and architecting enterprise application and data solutions;

• 5+ years working with APIs and Open-Source commercial grade highly scalable solutions;

• Proven Salesforce Application Development and Architecture experience;

• Proven experience in Application Development, Application Integration, and Application Modernization;

• Experience with Data Architecture & Management, including development of enterprise data systems (i.e. DataMart, Warehouses, SQL Server);

• Design proficiencies with modern system architecture (i.e. Microservices, APIs, Containers, Cloud Services);

• Proven experience with Software Development methodologies (i.e. SDLC, Agile);

• Experience working in cloud-based, multi-tenant infrastructure;

• Experience with vendor management required;

• Experience with project and budget management preferred; and

• Bi-lingual English and (Spanish, German, or a language spoken in an IJM office) beneficial.

Critical Qualities:

• Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;

• Servant Leadership;

• Resiliency;

• Customer Service;

• Cross-Functional Strategist;

• Self-starter with strong initiative;

• Disciplined with priorities;

• Strong interpersonal skills and self-awareness;

• Exceptional verbal and written communication;

• Flexible, collaborative and eager to support others;

• Effective team player who fosters collaborative environment; and

• Adept at creative problem solving.

Application Process:

Upload Resume, Cover Letter & Statement of Faith* in one PDF document.

*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

What does IJM have to offer?

• Comprehensive Medical/Dental/Vision benefits

• Monthly commuter and parking benefits in the DC metro area

• Retirement benefit options

• Paid leave starting at 23 days

• 12 holidays (plus early release the day prior)

• Daily, quarterly, and annual community spiritual formation

• Robust staff care resources

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate’s value congruence and thorough background, police clearance, and reference check processes.

At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.

IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.