Solutions Architect

Who We Are

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.

Job Description

We are seeking a Solutions Architect who shares our vision of bringing the SmartRent product suite to the rental housing industry. In this role, you will be responsible for the overall project success and customer satisfaction with respect to new product pilots, client feature requests, custom integrations, and general implementation support for new or existing clients. You will be working with highly driven product, engineering, account management and field operation team members who have already delivered countless successful solutions to our customers. A successful candidate will have project planning and opportunity management skills, technical aptitude, as well as the ability to effectively communicate with key stakeholders. In this position, you will report to our Director of Solutions Architects.

Responsibilities

• Manage client relationships for custom integrations / implementations in the rental housing industry.

• Become a recognized technical expert with the SmartRent product set and in identifying potential solutions for our clients

• Act as the point person for project management on customer adoption of new products

• Maintain and nurture relationships with existing clients to ensure our products are in constant alignment with their needs

• Analyze and evaluate client requirements to design effective and efficient solutions.

• Review and refine architectural designs to ensure they align with business goals.

• Ensure project goals are met while contributing to the efficiency and improvement of systems, processes and tools for both internal and external users

• Collaborate with product and engineering teams to understand project requirements and objectives.

• Participate in client meetings to communicate technical solutions and gather feedback.

• Partner with Account Managers and Strategic Account Directors on account expansion, strategic planning, and Quarterly Business Reviews (QBRs), connecting client business needs with our software solutions by leveraging backend technical skills and data metrics to formulate actionable game plans for both new and existing customers