Solutions Consultant

About the role

At Inspectorio, our Solutions Consulting team is instrumental in driving the success of our customers and revenue growth. We partner with global brands, retailers, and manufacturers primarily in the retail and apparel industries to deliver tailored solutions that help them scale their quality, sustainability, and compliance initiatives.

As a Senior Solutions Consultant, you will lead end-to-end implementation engagements, combining business acumen, technical expertise, and industry knowledge to serve as a trusted advisor for our customers. You’ll work cross-functionally to ensure the seamless delivery and adoption of Inspectorio’s platform and continuously improve our delivery process.

What you'll do

End-to-End Implementation & Client Advisory

• Own the full implementation lifecycle—from discovery through deployment and post-go-live optimization.

• Design and lead structured project plans with clear milestones and deliverables.

• Translate business needs into tailored solution designs leveraging Inspectorio’s platform.

• Act as a strategic advisor to clients, aligning platform capabilities with business goals.

• Proactively identify risks and build mitigation plans to ensure project success.

• Provide strategic consulting and best practices throughout the customer lifecycle.

• Manage multiple implementation projects independently, ensuring delivery excellence.

Solution Design, Technical Expertise & AI Integration

• Lead technical discovery, requirements gathering, and solution architecture sessions.

• Drive integration and configuration work including APIs, SFTP, and automation tools.

• Advise customers on maximizing value through Inspectorio's AI capabilities, identifying opportunities to integrate AI-driven insights and automation into their supply chain processes.

• Deliver compelling product demos, technical workshops, and executive briefings.

• Develop solution documentation, configuration playbooks, and enablement materials.

• Troubleshoot advanced issues and liaise with Product and Engineering teams to drive resolution.

• Surface customer feedback to help shape platform evolution and innovation.

Cross-Functional Collaboration

• Partner closely with Sales, Product, Engineering, and Customer Success to deliver solutions aligned to business needs.

• Contribute to pre-sales scoping, solution validation, and transition to post-sales teams.

• Influence internal teams with competitive and industry insights to improve our offerings.

• Share learnings, mentor junior team members, and foster a culture of learning.

Core Requirements

• Solution Design & Consulting: Analyzes customer needs and designs scalable, innovative and industry-standard solutions leveraging Inspectorio’s platform to maximize business impact.

• AI-Native Mindset & Application: Demonstrates a strong understanding of artificial intelligence concepts, predictive analytics, and generative AI. Proactively leverages AI tools to enhance workflows, drive operational efficiency, and champion customer adoption of AI features within the platform.

• Technical Troubleshooting: Diagnoses and resolves technical issues efficiently using platform expertise to minimize customer downtime and enhance satisfaction.

• Platform & Integration Expertise: Maintains expert knowledge of Inspectorio modules, API integrations, and data flows to support seamless implementation and usage.

• Discovery & Requirements Gathering: Conducts detailed customer interviews to uncover needs, pain points, and success criteria guiding solution customization and improvement. Maps requirements against industry best-practices.

• Change Management: Facilitates adoption of new features and process changes through clear communication, training, and stakeholder engagement.

• Data-Driven Decision Making: Uses platform data and customer feedback to inform technical recommendations and optimize solution performance.

• Communication & Presentation Skills: Effectively conveys complex technical information to diverse audiences, ensuring understanding and buy-in.

Qualifications

• 5+ years of experience in Solutions Consulting, Implementation, or similar roles in a B2B SaaS environment.

• Proven experience leading enterprise-level software implementations from end to end.

• Deep understanding of technical integrations, especially API and SFTP.

• Experience with solution design, business process mapping, and requirements gathering.

• Strong consulting skills, with the ability to advise stakeholders at various seniority levels (including VP/SVP/C-suite).

• Experience working with distributed teams and managing projects remotely.

• Comfortable managing objectives, KPIs, and driving client value independently.

• Excellent communication and presentation skills, both verbal and written.

• Strong problem-solving, critical thinking, and client-facing interpersonal skills.

• Experience in fashion, retail, or supply chain technology is a plus.

• Fluent in English.

Benefits

Why it would be awesome to work with us

• 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.

• 🏝️ Flexible Working Environment: Whether from home, our global hubs or a coffee shop, work where you're most comfortable.

• 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially.

• 🌱 Grow with us: We're invested in your personal and professional development.
• 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.

• 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.

• 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

Our Values

• EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.

• AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
• COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
• HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.