Solutions Consultant
Luma Health is hiring a Project Manager to own customer implementations of its patient engagement platform from kickoff through go-live — managing timelines, risks, resources, and stakeholder communication while partnering with Solution Consultants who handle solution design. Remote in the USA; healthcare implementation experience is a plus.
- Compensation
- $80K–$90K / yr
- Location
- Remote USA
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 3+ years
- Category
- Solutions engineering
- Posted
Skills
Must have
- Proven track record of delivering complex enterprise implementations
- Exceptional communication, facilitation, and relationship-building skills across technical and business audiences
- Comfortable leading multiple projects simultaneously with a high degree of autonomy
- Adept at navigating ambiguity and bringing clarity through structured planning and execution
- Strong problem-solving skills focused on removing delivery roadblocks and keeping projects on track
- Familiarity with implementation best practices and lifecycle management for SaaS platforms
- Strong presentation skills; able to articulate a point of view to a variety of partners
- Strong written and verbal communication skills; able to develop audience-appropriate materials
- Bachelor's Degree or related field
Nice to have
- Enterprise implementation experience in healthcare or other regulated industries
- Experience working in a growing start-up
- Experience working in healthcare
Full description
Solutions Consultant
WE'RE LUMA HEALTH.
Needing healthcare can be hard — getting care shouldn't be.
We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.
So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.
The Role: Solutions Consultant
Solutions Consultants (SCs) are the technical owners of customer implementations at Luma. You'll take health systems and clinics from signed contract to live, working product: running discovery, configuring and customizing the platform, troubleshooting integrations with the customer's EHR, and driving go-live, then handing customers off to support in a healthy state.
You'll work in a fast-moving, multi-customer environment, typically juggling several implementations at different stages at once. Day to day, you'll partner closely with Delivery Project Managers, Customer Success Managers, Support, and Engineering. You'll be the person who understands the customer's workflows, knows what the product can and can't do, and keeps the project moving when things get messy.
We're looking for someone technical, calm under pressure, and genuinely good with customers: a self-starter who gets energy from untangling ambiguous problems in healthcare.
What a Typical Week Looks Like
- Running kickoffs and discovery calls with clinical, operational, and IT stakeholders to understand current workflows, pain points, and success metrics
- Building and configuring patient-facing solutions such as digital forms, appointment reminders, messaging campaigns, waitlists, and kiosk check-in, using Luma's configuration tools and templating logic
- Working with customer IT teams and Luma Engineering on EHR integrations (e.g., Epic, MEDITECH, eCW, athena, Cerner/Oracle, ModMed), including interface setup, data mapping, file-based uploads (SFTP), and API-based scheduling
- Troubleshooting in real time: You'll form a hypothesis, isolate the cause, and either fix it or hand it to the right team with everything they need
- Communicating clearly and often: Utilizing internal Slack channels, weekly and (during launches) daily status updates, risk flags, and go/no-go recommendations
- Managing scope: recognizing when a "quick request" is really a new capability, and working with Delivery, Sales, and Customer Success to handle it
- for Engineering and Support, and advocating for customer needs with the product team