Solutions Engineer - Enterprise Partners
Solutions Engineer at Xsolla in Tokyo acting as the technical point of contact for enterprise game-industry partners: troubleshooting API and payment integration issues on live calls, triaging and driving tickets/bugs to resolution, and validating technical launch readiness. Core tech: REST APIs, JSON, webhooks, and ticketing workflows like Jira.
- Compensation
- Not disclosed
- Location
- Tokyo
- Work setup
- Remote
- Seniority
- Lead
- Employment
- Not specified
- Experience
- Not specified
- Category
- Solutions engineering
- Posted
Skills
Must have
- Strong working knowledge of REST APIs, JSON, and webhooks (read docs, construct/interpret requests, reason about payloads and edge cases)
- Hands-on debugging and troubleshooting: reproducing issues, reading logs, isolating root cause vs symptom
- Judgment to know when to fix something yourself vs escalate, and discipline to route issues with clean context
- Excellent partner-facing communication for technical and non-technical audiences; calm and credible during production incidents
- Comfort working in a ticketing/issue-tracking workflow (e.g., Jira) and following defined engineering and deployment processes
- Ownership mentality — drive problems to resolution rather than logging and handing off
- Experience in video game commerce, payments, e-commerce, or fintech platforms
Nice to have
- Familiarity with storefront, catalog/SKU, and monetization systems, or prior experience integrating with a platform like Xsolla
- Coding background sufficient to make small fixes and understand engineering trade-offs
- Experience supporting enterprise or strategic accounts in a post-sales technical capacity (Solutions Engineering, Technical Account Management, Integration Engineering, or Developer Support)
- Experience operating in an on-call or incident-response rotation
Full description
ABOUT YOU
As a Solutions Engineer, you are the technical point of contact for our strategic enterprise partners. You'll be the person a partner trusts to answer a hard API question on a live call, the person who diagnoses why a payment token request is returning an empty-cart error, and the person who makes sure a major launch is technically ready before the traffic hits.
This is a hands-on, partner-facing engineering role. You'll spend your time troubleshooting real integration problems, reproducing and routing defects, and protecting our development teams from being pulled off their roadmaps for questions you can answer or resolve yourself. You'll work closely with Customer Success, Tech Leads, Directors of Engineering, Product Owners, and QA — and you'll be the connective tissue that keeps all of them in sync on behalf of the partner.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators.
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit .
What You'll Do
Customer-facing technical support
- Serve as the technical liaison for strategic enterprise partners during the post-sales relationship.
- Join partner calls to answer technical questions in real time and resolve concerns on the spot.
- Respond to technical inquiries quickly (target: within 30 minutes during coverage hours) so partners are never left waiting.
- Shield engineering teams from non-technical and routine technical interruptions, escalating to Tech Leads and Directors of Engineering only when a question genuinely requires deep platform expertise.
Ticket and bug management
- Create, own, and drive Xsolla Service Desk tickets to resolution — acting as both reporter and assignee on the issues you handle.
- Triage incoming issues: handle technical questions directly, route non-technical ones to Customer Success, and assign complex defects to the right engineering owner.
- Troubleshoot and fix minor bugs yourself when feasible, following proper code review and deployment processes.