Solutions Engineer | West Coast | Remote
Customer-facing pre-sales Solutions Engineer on Grafana Labs' Commercial team: delivers demos, technical presentations, and evaluations of Grafana Cloud (observability platform) to prospects and customers, partners with Sales to close deals, and feeds customer feedback to Product and Engineering. US remote, ideally West Coast.
- Compensation
- $182K–$226K / yr
- Location
- United States (Remote)
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Solutions engineering
- Posted
Skills
Must have
- 5+ years of technical pre-sales experience
- Strong judgment, collaboration, and leadership for varied, complex startup duties
- Ability to work and collaborate with an international, remote-first team
- First-class written and oral communication skills, able to articulate value proposition and technical advantages
- Technical mindset and desire to grow technically
- Self-motivated, initiative-taking, and creative
Nice to have
- Ideally located on the US West Coast
- Experience with Open Source technologies or in the Metrics/Monitoring space (ideal)
Full description
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at and follow us on LinkedIn and X.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
Make a difference.
Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Commercial Solutions Engineering team are our in-house, customer-facing product experts. The Commercial SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.
What You’ll Be Doing:
- Join as an early member of a high growth team working together to solve technical and customer problems the right way
- Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
- Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
- Deliver product and technical presentations to potential and existing customers
- Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape