Solutions Engineer, Service Provider - EMEA
A Solutions Engineer in EMEA helps customers implement and optimize Kentik's network intelligence platform, conducting demos, proofs of concept, and technical troubleshooting while collaborating with sales and engineering teams.
- Compensation
- Not disclosed
- Location
- Remote – EMEA
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Solutions engineering
- Posted
Skills
Nice to have
- Previous work experience selling to network and systems engineers and architects from Tier 1 and 2 carrier networks.
- Background or product interest in security, performance, monitoring, and/or infrastructure space
- Scripting proficiency in Python, Bash, Ansible, or Perl
- Basic database and/or SQL experience
- Familiarity with open source technologies such as LibreNMS, Elastic, Grafana, and Prometheus
- In depth knowledge of one or more public cloud architectures (e.g. AWS, GCP, Azure)
- Early member of a sales team at a hyper-growth startup
Full description
Who we are
Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, and synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.
What we do
Do you love helping customers implement innovative solutions and solve technical problems? Do you have a passion for learning about the latest technologies? Do you have a knack for helping customers understand the unique business value that a technical solution provides? Are you ready to bring a combination of technical skills, business acumen, and a do-whatever-it-takes attitude to help customers successfully leverage the Kentik solution to transform their businesses?
Kentik is looking for a Solutions Engineer to support our growing sales team and help bring the Kentik solution to market. This is an excellent opportunity to join one of Kentik’s most important technical teams, work with some of the best and brightest engineers in the industry, and develop your skills within one of the most innovative companies in the networking space. Solution Engineers at Kentik have the opportunity to help shape our product strategy and enable a broad set of use cases by working directly with our customers.
What you'll do
- Manage all technical aspects of the sales journey including product demonstration, proof of concept, and feature requests
- Respond to RFIs, RFPs, and RFQs
- Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities
- Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization
- In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers
- integrate with their own in-house tools and systems
- Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives
- Attend trade shows, conferences, and meetups
- Requires frequent travel (30%+), often on short notice, including regular onsite meetings with current and prospective customers