Solutions Engineer - Sr.
Senior Solutions Engineer leading complex API integrations and technical engagements for OpenTable’s restaurant and partner ecosystem, using REST APIs, JSON, and system integrations to drive implementations from discovery to launch.
- Compensation
- CA$130K–CA$150K / yr
- Location
- Toronto, Canada
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 25+ years
- Category
- Solutions engineering
- Posted
Skills
Must have
- You have significant experience in Solutions Engineering, Sales Engineering, Technical Consulting, Integration Engineering, or a similar customer-facing technical role.
- You have deep experience working with REST APIs, JSON payloads, authentication methods, webhooks, and system integrations.
- You are experienced in reviewing logs, debugging API requests and responses, and diagnosing complex integration issues.
- You have successfully led complex technical implementations from discovery through production launch.
- You are comfortable owning complex, quarter-length initiatives and driving work forward across multiple stakeholders.
- You can navigate ambiguity, proactively identify risks and dependencies, and drive technical decisions toward resolution.
Nice to have
- You have excellent communication skills and can translate complex technical concepts and tradeoffs for technical and non-technical audiences.
- You have experience partnering with Engineering and Product teams to investigate technical challenges and deliver scalable solutions.
- You can balance multiple complex projects and priorities in a fast-paced, global environment.
- You demonstrate strong technical judgment and know when to independently drive a solution and when to engage additional expertise.
- You contribute technical knowledge and expertise in ways that improve the effectiveness of those around you.
- Experience in restaurant technology, hospitality technology, SaaS platforms, or system integrations is a plus.
Full description
About OpenTable:
With millions of diners,70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the Job
We are seeking an experienced Senior Solutions Engineer to lead complex API integrations and high-impact technical engagements across our partner and restaurant ecosystem. This role independently owns sophisticated implementations, partners cross-functionally to drive successful outcomes, and helps establish strong technical and operational standards across Solutions Engineering.
The ideal candidate brings deep experience with APIs and system integrations, thrives in ambiguous and technically complex environments, and can confidently drive initiatives from technical discovery through implementation and launch. They use strong technical judgment to navigate tradeoffs, proactively identify risks and dependencies, and influence scalable improvements across our integrations and developer experience. This posting is for an existing vacancy.
Responsibilities
- Lead complex API integrations and technical initiatives from discovery and solution design through implementation and launch.
- Independently own complex, quarter-length technical projects and high-impact partner implementations, establishing clear milestones, dependencies, and delivery expectations.
- Serve as the primary technical advisor for sophisticated partners, restaurant groups, and strategic initiatives.
- Translate business and partner requirements into clear technical approaches, balancing implementation complexity, scalability, reliability, and partner needs.
- Diagnose and resolve sophisticated API and integration challenges using logs, API requests and responses, authentication flows, and system behavior.
- Navigate ambiguous technical problems by identifying assumptions, evaluating tradeoffs, and driving decisions toward resolution.
- Proactively identify technical risks, dependencies, and implementation gaps and partner with stakeholders to develop mitigation plans.
- Partner closely with Product and Engineering teams to clarify scope, investigate technical challenges, and identify appropriate short and long-term solutions.