Spa Concierge/Spa Front Desk Associate/Guest Services
- Compensation
- Not disclosed
- Location
- Kona, HI
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- Administration
- Posted
Must have
- At least 1 year of customer service or hospitality experience
- Comfortable on the phone and with guests in a fast-paced environment
- Strong communication and listening skills
- Professional, friendly demeanor
- Basic computer skills; able to learn booking systems (Book4Time experience a plus)
- Retail or spa experience a plus, not required
- Reliable, dependable, team-oriented
- High school diploma or equivalent
- Authorized to work in the United States
Full description
1,500 Sign-On Bonus | Spa Concierge / Spa Front Desk Associate
Mandara Spa – Waikoloa, Big Island, Hawaii (Luxury Resort Environment)
Starting pay: $25.00/hour, plus a $1,500 sign-on bonus and weekly/monthly bonus potential
Be the welcoming face of an internationally recognized spa brand on Hawaii's beautiful Kohala Coast. As Spa Concierge, you're the first and last impression of every guest's spa visit — greeting guests, managing reservations, and making sure each visit feels seamless and relaxing. If you love working with people and want a career in luxury hospitality, we'd like to meet you.
What You'll Do
- Greet and welcome spa guests with warmth and professionalism
- Manage spa reservations and appointments through the spa booking system
- Answer phones and assist guests with spa services and retail products
- Share information on treatments, promotions, and amenities
- Handle guest check-ins, payments, and retail purchases
- Keep the front desk and reception area clean and welcoming
- Support therapists and the spa team to keep daily operations running smoothly
- Deliver guest service that meets Mandara Spa's exceptional standards
What We're Looking For
- At least 1 year of customer service or hospitality experience
- Comfortable on the phone and with guests in a fast-paced environment
- Strong communication and listening skills
- Professional, friendly demeanor
- Basic computer skills; able to learn booking systems (Book4Time experience a plus)
- Retail or spa experience a plus, not required
- Reliable, dependable, team-oriented
- High school diploma or equivalent
- Authorized to work in the United States
Why Join Mandara Spa
- $1,500 sign-on bonus, plus weekly and monthly bonus potential
- Luxury resort spa setting in Waikoloa, Hawaii
- Part of a globally recognized spa brand
- Hands-on hospitality and wellness industry experience
- Career growth across Mandara Spa locations worldwide
- Supportive team focused on exceptional guest experiences
About Mandara Spa
Mandara Spa began on the spiritual island of Bali, rooted in healing traditions passed down through generations. Today, Mandara Spa operates in luxury destinations worldwide, blending Balinese tradition with European technique. Each location reflects the culture of its destination while holding to the brand's commitment to wellness, relaxation, and genuine hospitality.