Spa Manager
- Compensation
- Not disclosed
- Location
- Bishop's Tachbrook, England, United Kingdom
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Personal services
- Posted
Must have
- Previous spa management experience within a luxury hotel or high-quality spa environment.
- Strong commercial acumen, with a good understanding of revenue, therapist utilisation, payroll, memberships, retail, stock and cost control.
- Confidence with technology and data, using spa systems, membership data and reporting to understand performance and identify opportunities.
- Exceptional leadership skills, with the ability to engage and motivate a sizeable team, build a positive team culture and set clear expectations around both standards and behaviours.
- A passion for developing people, nurturing talent and creating opportunities for people to learn, progress and build their careers with us.
- A genuine understanding of luxury spa service, with the attention to detail and guest focus needed to maintain our 5 Bubble standards, alongside the flexibility to work regular weekends.
Full description
We’re proud winners of the AA Small Hotel Group of the year 2024-25 and Best Employer at the 2025 Springboard Awards for Excellence
Our Elan Spa at Mallory Court is a very special
part of the hotel. Set within the grounds of our Warwickshire country house, it
is the largest spa within Eden Hotel Collection – a beautiful, purpose-built
spa set across two floors, where the emphasis is firmly on exceptional
treatments, genuine care and a wonderfully personal guest experience.
What you’ll be doing?
As Spa Manager, you’ll take overall responsibility
for the day-to-day operation and performance of Elan Spa, leading a team of
around 20 across therapy, reception and pool operations, including a strong
supervisory/management team.
We are a luxury spa rather than a volume-led
operation, so success for us is about getting the balance right. You’ll
understand the commercial drivers behind a successful spa while never losing
sight of the detail, warmth and personal service that underpin our 5 Bubble spa
experience.
You’ll be visible and present within the spa,
setting standards and making sure every part of the guest journey feels
considered – from the first enquiry and welcome at reception, through to
treatments and the moment our guests leave us.
You’ll take ownership of the commercial performance
of the spa, including revenue, diary management and therapist utilisation,
memberships, retail, payroll, stock control, budgets and forecasting.
Just as important, you’ll create a great
environment for our people. You’ll build on a culture where people support one
another, take pride in what they do and genuinely work as one team.
**What you’ll need?
- Previous spa management experience within a luxury hotel or high-quality spa environment.
- Strong commercial acumen, with a good
understanding of revenue, therapist utilisation, payroll, memberships,
retail, stock and cost control.
- Confidence with technology and data, using spa systems, membership data and reporting to understand
performance and identify opportunities.
- Exceptional leadership skills, with the ability to