Spa Receptionist

Spa ReceptionistJob Description

Your general responsibilities and duties are: opening and closing spa duties, booking appointments, operating the POS system, providing exceptional customer service, maintaining a clean and organized area, and responding courteously and professionally to guests and coworkers.

Requirements:

• Employee agrees to perform front desk and guest service duties in accordance with company protocols and standards.

• Previous customer service, hospitality, or front desk experience preferred.

• Basic computer skills and ability to learn spa booking and POS systems.

• Strong communication, organizational, and multitasking skills.

• Employees agree to dress in a style consistent with the employer’s image, including uniforms and adhering to the appearance standards as set forth by Marriott.

• Employees shall maintain accurate guest records and confidentiality in the manner prescribed by the employer.

Responsibilities:

• You must be able to work holidays, weekends, weekdays, and evenings.

• You must report for duties at scheduled times and be in appropriate uniform at all times.

• Opening and closing spa duties.

• Booking, confirming, and modifying appointments using the spa scheduling system.

• Operating the POS system for check-in, check-out, retail sales, and processing payments accurately.

• Providing spa tours to guests and explaining services, amenities, and policies.

• Delivering exceptional customer service by greeting guests warmly and addressing inquiries or concerns promptly.

• Maintaining cleanliness and organization of the front desk, lobby, and common areas.

• Performing laundry duties, including washing, drying, folding, and restocking linens and robes.

• Stocking retail displays, treatment rooms, and guest amenities as needed.

• Assisting with clerical duties, inventory tracking, and other administrative tasks as directed.

• Supporting the spa team to ensure smooth daily operations and exceptional guest experience.

We offer competitive wages, Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental coverage, 401(k) with company match, Paid Time Off (PTO), free hotel rooms, and hotel discounts.

E.O.E.