Spa Receptionist Cape Winelands

What You'll Need

• Grade 12 (Matric)

• Diploma in aesthetics advantageous

• 2–3 years' experience in spa reception/administration preferred

• Experience with spa reservation systems

• Strong telephone etiquette and interpersonal skills

• MS Office proficient

• Excellent multitasking, organisational and time-management skills

• Sound product knowledge with a flair for sales

• Fluent in English

• Able to work independently and under pressure

What You'll Do

• Welcome and assist guests, both walk-in and by appointment

• Manage the spa reservations diary, calls and emails

• Process bookings, payments and vouchers

• Advise guests on spa services, products and promotions

• Cross-sell and upsell treatments and retail products

• Maintain client records and communicate updates to therapists

• Handle online orders, courier coordination and pre-payment follow-ups

• Keep the reception area and product displays clean, fresh and welcoming

• Order reception and retail supplies as needed

• Gather and relay guest feedback

The ideal candidate will deliver a warm, professional welcome to guests, manage bookings and enquiries, process payments, and support day-to-day front-of-house operations while promoting spa treatments and products.

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