Spa Receptionist

About Us:

Located in the heart of Del Mar, L’Auberge is an award winning, luxury resort overlooking the Pacific Ocean from one of Southern California’s most picturesque coastal Villages. Estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts and an inviting ocean-view pool are just a few reasons why you would be proud to work here!

The Job:

The Spa Receptionist serves as the first and last impression of the spa experience, delivering warm, gracious, and anticipatory service to every guest. This role is responsible for scheduling appointments, facilitating seamless arrivals and departures, supporting retail sales, and ensuring smooth daily spa operations in alignment with luxury hospitality standards

You:

To be successful in this position, we're looking for friendly, energetic, and professional personality will be part of ensuring our guests’ stay is a memorable one.

Responsibilities:

• Greet guests warmly and professionally, creating a welcoming and elevated environment

• Manage spa reservations, appointment scheduling, and confirmations with accuracy and attention to detail

• Process guest check-ins and check-outs, including handling payments

• Provide knowledgeable guidance on spa services, enhancements, retail products, and property offerings

• Promote retail and service upgrades to support guest wellness goals and spa revenue objectives

• Maintain cleanliness and organization of the reception area, relaxation lounges, locker rooms, and retail displays

-Coordinate effectively with therapists and spa leadership to ensure seamless daily operations

• Handle guest inquiries, concerns, and special requests with professionalism and discretion

• Maintain accurate guest profiles and uphold confidentiality standards

-Participate in required trainings, meetings, and team development initiatives

• Perform other duties as assigned