Spanish-Speaking Hospitality Customer Support Advisor - Lisbon, Portugal

Customer Service Assistant: Spanish & English - Travel & Hospitality in Lisbon

Your next career opportunity in Lisbon!

Do you speak fluent Spanish and English? Do you enjoy helping people, solving problems, and ensuring an excellent customer experience?

We are looking for Spanish-speaking customer service professionals interested in opportunities in the international travel and hospitality sector in Lisbon, Portugal. This role involves supporting travelers and accommodation hosts, helping them resolve issues and ensuring their experiences are managed professionally.

Your Role

Responsibilities for this position may include:

• Supporting customers via phone, chat, and email.

• Answering travel and accommodation-related questions.

• Investigating customer concerns and identifying practical solutions.

• Assisting travelers and hosts resolve service issues.

• Handling complaints with patience and empathy.

• Escalating complex cases when necessary.

• Researching issues using available resources.

• Maintaining accurate customer records.

• Collaborating with colleagues to deliver a positive customer experience.

What We Are Looking For

• Spanish at C2 level.

• English at B2 level.

• Excellent communication and interpersonal skills.

• Strong customer service orientation. •

Good problem-solving and organizational skills.

• Proficiency in using computers and digital platforms.

• Patience, empathy, and attention to detail.

• Ability to work independently and as part of a team.

• Previous customer service experience is an advantage.

Working Hours

Full-time opportunities may involve rotating shifts depending on the project.

The exact working hours for Lisbon are subject to confirmation.

Salary and Benefits

May include a competitive financial package:

• Gross monthly base salary.

• Holiday and Christmas bonuses.

• Meal allowance.

• Performance-related bonuses where applicable.

• Additional benefits according to the terms of employment.

The salary, total financial package, and benefits for a Lisbon position must be confirmed before an offer is made.

Location

Lisbon, Portugal

This advertisement is intended to attract candidates interested in customer support opportunities in the hospitality sector in Lisbon.

Work address and availability (in-person, hybrid, or remote work) are subject to confirmation.

Apply Today!

If you speak Spanish and English and are interested in customer support opportunities in Lisbon, please send your CV to:

Please include:

• Your full name

• Your phone number

• Your personal email address

Email subject: Customer Support in Spanish Hospitality – Lisbon

We will contact suitable candidates with details of confirmed opportunities.

Data Protection & GDPR

Your personal information will be processed for recruitment and selection purposes in accordance with the GDPR and applicable data protection legislation. Your information will only be shared with relevant recruitment partners when necessary and legally permitted.

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