Specialist Case Manager (Adults - Brain, Spinal and Complex Injury)

Job title: Specialist Case Manager

Location: Home based with a requirement to cover clients within 2 hours from home address (Full UK driving license + own transport are essential, mileage is paid)

Salary: Starting from £48,500 per annum FTE

Status: Permanent (salaried or flexible hourly contracts available)

Working Hours: Part Time & Full time (37.5 hours) contracts available with a minimum requirement of 21 hours over 3 days

Interview Dates/Closing Date: 30th Nov 2026, Interviews will be taking place on the 7th, 8th and 14th December at our offices

Attend ourOnline Recruitment Information Evening to learn more about a career with ILS and discover what it means to be a Case Manager - Book your place for our virtual event on Wednesday 18th November 2026 at 8pm here: Become a Case Manager - Case Management Career Event - ILS

ILS Case Management is part of HCML and brings over 30 years of experience as a leading provider of case management services. We specialise in supporting children, young people, and adults with catastrophic injuries, delivering tailored, person-centred care.

At ILS, we are passionate about creating a workplace where our people can thrive. Our commitment to supporting the growth, development and wellbeing of our employees has been recognised nationally, with ILS ranked No.1 in the UK's Best Workplaces for Women 2026, 4th in the UK's Best Workplaces for Wellbeing 2026, and featured among the UK's Best Workplaces 2026. These achievements reflect our dedication to fostering an inclusive, supportive and rewarding working environment.

We are seeking a number of qualified and compassionate healthcare or social care professionals to join ILS as a Specialist Case Manager, supporting individuals with complex clinical needs to maximise their independence, wellbeing, and quality of life. Working collaboratively with clients, families, multidisciplinary teams, and external agencies, you will coordinate and oversee bespoke rehabilitation, care, and support programmes, ensuring safe, person-centred outcomes. This is a rewarding opportunity for a proactive and client-focused professional who is passionate about advocacy, rehabilitation, safeguarding, and delivering outstanding case management services.

You must be based within any of the following regions:

• Bedfordshire

• Berkshire

• Buckinghamshire

• Cambridgeshire

• East Sussex

• Greater London

• Hampshire

• Hertfordshire

• Kent

• Northamptonshire

• Oxfordshire

• Rutland

• Surrey

• Warwickshire

• West Sussex

• Wiltshire

Purpose of Role:

To provide a service to ILS Clients that is devoted to the coordination, rehabilitation, care and support of people with complex clinical needs. To provide a service that aims to facilitate Client’s independence and improve their quality of life; whilst acknowledging safety issues.

Key Responsibilities:

Case Manager duties will include:

• Assessments of clients’ function & needs

• Producing accurate and detailed formal reports including identification of time required to undertake tasks

• Planning and reviewing goals

• Providing risk assessments and identifying safeguarding concerns

• Acting as an advocate for clients

• Supporting clients and their families

• Liaising with professionals and other agencies on the client’s behalf

• Recruiting and managing Care Teams

• Commissioning & coordinating multi-disciplinary teams

• Completing and producing all necessary paperwork in relation to the Client as required by the Care Quality Commission

• Attendance at court as required

Additional Responsibilities:

• To follow the framework for implementing Case Management when a client is allocated to them

• To receive clinical mentorship

• To meet business objectives

• To engage in the ILS Learning & Development Programme and maintain your CPD

• To complete tasks within accepted time frames

• To attend ILS Company/Connect events

• To complete all necessary paperwork / tasks in accordance with ILS policy and procedures

• To maintain the reputation of ILS

• To support with the induction of new Case Managers by enabling them to accompany you on client visits/attend online client meetings where appropriate

• To recognise and report safeguarding concerns promptly in line with ILS Case Management policies and statutory guidance, maintain accurate records, work collaboratively with safeguarding partners, and complete mandatory safeguarding training

The post holder will be expected to operate and behave in line with our Company Values which are:

CLIENT CENTRED - We put our client’s aspirations at the centre of everything we do

INTEGRITY - We can be trusted to work in a professional, honest and transparent way

POSITIVE - We find solutions and empower others

SUPPORTIVE - It matters to us that our clients and staff know that we care

QUALITY FOCUSED - We set high standards and aim to exceed them

Person Specification:Essential Criteria

• Qualified healthcare or social care professional (e.g. Occupational Therapist, Physiotherapist, Nurse or Social Worker) with current HCPC, NMC or SWE registration and an up-to-date CPD portfolio

• Clear understanding and application of the principles of the mental capacity act 2005

• Experience undertaking complex assessments, risk assessments, and supporting clients with complex needs

• Strong understanding of the UK health and social care system and rehabilitation principles

• Proven ability to work autonomously, manage competing priorities, and meet deadlines

• Experience working within community-based settings, maintaining professional boundaries and achieving positive client outcomes

• Excellent written and verbal communication skills, including report writing and case documentation

• Competent in Microsoft Office and confident using digital systems

• Ability to lead, motivate and coordinate multidisciplinary teams

• Flexible approach to travel and working arrangements, with access to own transport

Desirable Criteria

• Previous case management experience

• Experience working with clients with ABI, spinal injury, cerebral palsy, stroke, or mental health needs

• Knowledge of care package development, staff recruitment, supervision, and performance management

• Experience liaising with solicitors, deputies, and the Court of Protection, including attendance at court proceedings

• Awareness of relevant Health & Safety and Employment legislation

• Experience working remotely and creatively developing solutions that go beyond standard service provision

Personal Attributes

• Professional, client-focused, and committed to delivering exceptional standards of service

• Self-motivated, proactive, and solution-focused

• Confident, resilient, and able to make sound decisions

• Strong interpersonal skills with the ability to inspire and motivate others

• Committed to working collaboratively with clients and families to achieve the best possible outcomes

Company Benefits:

• Health Cash Plan: Which includes ability to claim back dental, optical, and chiropody costs. Plus, add your dependent children for free! + 24/7 Digital Health: Round-the-clock access to a virtual GP helpline and an Employee Assistance Programme (EAP) + Mental Health Support: Up to 8 fully funded face-to-face counselling or CBT sessions

• Pension Scheme & Pension Salary Sacrifice

• Peace of Mind: Rest easy knowing your loved ones are protected with a Death in Service benefit equal to 4x your base salary

• Payroll Giving: Support the causes you love directly from your gross pay

• Annual Leave: 25 days + BH, plus Birthday Leaveto celebrate your special day

• Flexibility: Option to buy or sell up to 3 days of holiday each year

• Giving Back: Up to 2 fully paid Volunteering/Community days per year

• Family First: Enhanced, generous Maternity and Paternity policies, alongside comprehensive Company Sick Pay

• Professional Development: We fund professional subscriptions and registrations post-probation, alongside internal promotion and secondment opportunities

• Rewarding Excellence: Annual pay reviews, and regular staff awards to celebrate your hard work plus a regular events and activities throughout the year

Equal Opportunities Statement:

ILS is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

BABICM Standards & Competencies Framework:

The competencies further the development and understanding of the role of brain injury case management and provide key behaviours, attitudes and actions that are expected and valued for Case Managers.

The seven core competencies are as follows:

• Communication

• Strategy

• Coordination and management

• Monitoring

• Duty of Care

• Professionalism

• Personal attributes

Safeguarding

ILS is committed to safeguarding and promoting the welfare of our Clients within the activities we undertake, and ILS expects all our employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment.

This position will require:

Proof of eligibility to work in the UK;

Satisfactory references, including your last employer;

An enhanced Disclosure and Barring Service (DBS) Certificate and may include checks against the Barred Lists; as such, it is exempt from the Rehabilitation of Offenders Act (1974). Therefore, all convictions, including spent convictions that have not been subject to filtering by the DBS, should be declared. A conviction will not necessarily prevent you from being employed.