Specialist - Software Engineering
Senior Salesforce Administrator on a Salesforce COE team providing Tier 3 support across global business units — handling escalations, user/territory/data management, and delivering configurations and enhancements in UAT and Production. Core stack: Salesforce Flows/Workflows, SFDX, CLI, VS Code, Git, and ETL tools.
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Middle
- Employment
- Full time
- Experience
- 5+ years
- Category
- Software engineering
- Posted
Skills
Must have
- 5–7 years of experience
- 6–8 years of Salesforce experience
- Salesforce Administration (mandatory skill)
- Salesforce platform configuration and administration
- Tier 3 support and escalation management
- Salesforce Flows and Workflows
- Data migration and data management
- Sharing and visibility management
- Salesforce integrations
- SFDX, Salesforce CLI, VS Code, and Git
- Salesforce reporting and technical documentation
- ETL tools for data migration
- Basic code analysis and troubleshooting
- Excellent communication skills
- Able to work independently with a customer-focused approach
Full description
Location: Pan IndiaExperience: 5–7 Years
Employment Type: Permanent
Openings: 1
About the Role
We are seeking a Senior Salesforce Administrator with strong experience in Salesforce administration, Tier 3 support, configuration, data management, and enhancements. The role involves supporting Salesforce instances across global business units, resolving complex escalations, managing production and UAT environments, and delivering scalable Salesforce solutions. Strong troubleshooting, communication, and customer-support skills are essential.
Job Description
As part of the Salesforce COE team, the candidate will provide Tier 3 support for multiple Salesforce environments, handling user setup, territory and data management, bugs, maintenance activities, and escalated support cases. The role also involves implementing small enhancements and mid-level complex Salesforce configurations across UAT and Production.
The position requires a strong understanding of the Salesforce platform, its limitations, point-and-click capabilities, data migrations, sharing and visibility management, and integrations. The candidate will also perform first-level code analysis and work with tools such as SFDX, CLI, VS Code, and Git.
The role includes mentoring other Salesforce support team members, developing reports and technical documentation, supporting scalable Salesforce solutions, and performing manual and automated data migrations using ETL tools.
Key Responsibilities
- Provide Tier 3 Salesforce support for user setup, territory management, data issues, bugs, and maintenance.
- Handle escalated cases and enhancement requests across UAT and Production environments.
- Deliver mid-level complex Salesforce configurations and enhancements.
- Perform initial code analysis and troubleshoot Salesforce-related issues.
- Configure Salesforce point-and-click functionality, including Flows and Workflows.
- Support data migrations, sharing and visibility management, and Salesforce integrations.
- Use SFDX, CLI, VS Code, and Git for Salesforce administration and support activities.
- Develop Salesforce reports, documentation, and technical process flows.
- Mentor Salesforce support team members and provide technical guidance.
- Perform manual and automated data migrations using ETL tools.
Required Skills
- Salesforce Administration
- Salesforce platform configuration and administration