Splunk Architect - Service Provider/Telecom

Service Provider Architect (Splunk Centric Role)

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Splunk Platform and AI ArchitectureAbout the role

We are seeking an experienced Service Provider Architect to help shape how telecommunications and service provider organisations use data, AI, observability, security, and automation to transform network and business operations. You will combine deep service provider industry knowledge with practical experience using the Splunk data platform to build and demonstrate customer use cases. You will help customers move from data and operational challenges to working solutions across network operations, service assurance, security, observability, automation, fraud and customer experience.

This is an advisory and thought-leadership role. It is not a traditional product specialist, presales engineering, or delivery position. You will help customers connect business outcomes to the collection, management, analysis, and operationalisation of data across complex service provider environments.

What You'll Do

• Engage service provider executives and senior technical stakeholders to understand strategic priorities, operational challenges, and transformation goals.
• Shape data and AI strategies for network operations, service assurance, customer experience, automation, security, and business operations.
• Design and communicate solution architectures spanning telemetry, observability, security data, network data, enterprise data platforms, analytics, and AI.
• Translate complex service provider challenges into practical platform strategies, investment roadmaps, and adoption plans.
• Demonstrate how data platforms such as Splunk can help organisations improve visibility, reduce operational complexity, accelerate incident response, and enable data-driven decisions.
• Work closely with account teams, sales specialists, solution engineers, customer success, professional services, partners, and product teams.
• Enable field teams and customers through workshops, executive briefings, architecture sessions, demonstrations, and industry engagements.
• Identify repeatable patterns and differentiated use cases across 5G, cloud, OSS/BSS, network automation, observability, cybersecurity, and customer experience.
• Contribute to thought leadership through customer presentations, white papers, industry forums, and events such as TM Forum and Mobile World Congress.
• Bring external market, technology, and customer insights back into business strategy, solution development, and field enablement.

What You'll Bring

• Significant experience in the telecommunications or service provider industry, with strong credibility across network, cloud, operations, assurance, automation, security, or customer experience domains.
• The ability to communicate effectively with service provider executives, enterprise architects, network architects, NOC/SOC leaders, operations teams, and engineering organisations.