Sr. Application Support Engineer

• Strong Linux command line skills and network experience a must
• Configuration, maintenance, monitoring and support of Linux web applications
• Apache web server administration/configuration skills
• Apache Tomcat administration/configuration/performance skills
• Java-based web applications administration/configuration skills
• Knowledgeable in relational database software and concepts, specifically Oracle, MYSQL, and Postgres
• Experience with supporting Cloud and SaaS applications and SSO a definite advantage
• Promotion and evangelization of DevOps best practices (CI, CD, automated testing, branching strategy, decoupling, etc…)
• Simplification and improvement of software delivery/release processes
• Support cloud-based solutions by building and managing infrastructures in AWS
• Monitor and fix issues identified or reported
• Minor development for internal services and automation needs
• Interactions with development teams for task scheduling, clarification, and implementation
• Participate in production incident resolution

• BSc/MSc degree in the field of computer science is preferred
• A minimum of 5 years of work experience as a Systems Administrator/DevOps supporting development teams
• Excellent understanding of SDLC, patching, releases and software development at scale, Continuous Integration and Delivery approaches
• Theoretical and practical skills in Web-environments based on Java technologies, e.g. Tomcat, Jetty, Apache Web Server, Jboss
• Ability to operate effectively in a Linux or UNIX-based operations environment.
• Experience with or knowledge of internet/web acceleration technology such as Akamai and F5 Networks Global Traffic Manager (GTM).
• Current Java or OS certification a plus.
• Strong scripting skills in one or any combination of bash, python, perl, ruby
• Strong knowledge of cloud providers offering, AWS in particular and tools like CloudFormation or Terraform
• Good knowledge of a software delivery orchestration tool like Spinnaker, GoCD, Jenkins Pipelines, Nolio, IBM UberCode and CM software like Ansible, Chef or Packer.

Skills

• Good written, verbal, interpersonal, presentation and negotiation skills including; change management documentation, ability to communicate among technical and non-technical employees, and process orientation skills
• Effective time management skills; able to set prioritized and be flexible in a changing environment
• Ability to report and work accurately and according to agreed timelines
• Ability to identify problems, root causes and apply solutions proactively
• Confident, outgoing personality

Clarivate employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive – we give employees the opportunity to develop their skills and do their best work