Sr. Associate - Business Analyst

Are you a strategic and detail-oriented Senior Business Analyst who thrives on turning complex business needs into scalable, impactful solutions? Do you excel at driving clarity from complexity, aligning global stakeholders, and guiding teams toward well-designed, data-driven outcomes?Join Shipco IT as an Sr. Associate – Business Analyst

We are seeking an experienced Senior Business Analyst to take ownership of the full business analysis lifecycle – from defining business objectives and shaping solution strategies to ensuring successful implementation and adoption. Acting as a trusted liaison between business and technology, you’ll play a key role in optimizing processes, improving system capabilities, and enabling better decision-making across the organization.

In this role, you’ll collaborate closely with global cross-functional teams, mentor junior analysts, and ensure that every solution delivered meets both business goals and technical excellence. If you’re motivated by impact, leadership, and continuous improvement, this is an opportunity to make your mark in a dynamic, global environment.

• Elicit, Analyze, and Document Requirements: Collaborate with business and IT stakeholders to gather, analyze, and prioritize business requirements and feedback. Translate these into clear use cases, user stories, functional specifications, and business requirement documents (BRDs).
• Solution Design & Implementation Support: Work closely with technical and business teams to design, document, and implement system solutions that align with business needs. Prepare requirement scope documents, mockups, and coordinate approvals during the solution design process.
• Process Analysis & Optimization: Evaluate and document existing business processes, develop process models and workflows, and recommend innovative and practical improvements to enhance operational efficiency and effectiveness.
• Risk Assessment & Prioritization: Assess risks and impacts associated with proposed solutions and designs, and effectively prioritize competing business demands to ensure project success.
• Cross-Functional Collaboration: Partner with cross-functional teams throughout the specification, testing, and implementation phases to ensure seamless communication and delivery.
• BRD Oversight & Query Resolution: Follow up on technical BRD preparation by IT teams, ensuring timely reviews and approvals while resolving any functional queries that arise.
• Testing, Validation & UAT Coordination: Support solution validation by delivering requirement walkthroughs, assisting in system testing and User Acceptance Testing (UAT), and coordinating signoffs from business users to confirm solution readiness. • Ensure Quality Standards: Validate that developed solutions meet defined business and technical requirements, maintaining alignment with established quality standards.
• Documentation & Continuous Improvement: Maintain comprehensive business process and system documentation, including flowcharts, data models, and business rules. Stay current with industry best practices, tools, and methodologies to continuously improve analysis quality and project delivery.
• End-to-End Business Analysis Ownership: Lead and manage the Business Analysis process across projects, ensuring governance, stakeholder alignment, clear prioritization of initiatives, and support for the product roadmap.
• Leadership, Mentorship & BA Framework Development: Lead and mentor junior business analysts, including coaching, reviewing deliverables, and driving continuous improvement in BA practices and frameworks.

• Bachelor’s degree (or higher) in Computer Science, Engineering, Business Administration, or a related field with equivalent experience considered.
• Minimum of 10 years as a Business Analyst with prior exposure to IT projects; experience in Shipping, Logistics, or Supply Chain is highly desirable.
• Hands-on experience in requirement gathering, functional documentation, stakeholder communication, and testing coordination, with the ability to translate business needs into actionable specifications.
• Advanced certifications such as CBAP (Certified Business Analysis Professional) or equivalent are preferred.
• Strong analytical skills with the ability to interpret complex data and generate actionable insights; keen attention to detail in identifying and implementing improved workflows and solutions.
• Proficiency in tools and techniques such as UML, BPMN, use cases, Microsoft Visio, JIRA, Confluence, and SQL; experience with data visualization (Power BI/Tableau) and API testing (SoapUI/Postman) is a plus.
• Familiarity with Agile and Waterfall project management methodologies; Scrum Certification is an advantage.
• Excellent written and verbal communication skills, capable of engaging effectively with technical and non-technical stakeholders, business teams, and external partners.
• Strong documentation and formatting skills in English, with the ability to produce clear and well-structured requirement materials.
• Proven ability to work independently as well as collaboratively, maintaining professionalism and a positive attitude under pressure.
• Leads and mentors junior business analysts, including coaching, reviewing deliverables, and driving continuous improvement in BA practices and frameworks.
• Skilled in performing feasibility studies and impact assessments and serving as a trusted liaison between business stakeholders and technical teams at a global scale.

At Shipco-IT, we pride ourselves on our vibrant and supportive culture.

• Exciting Work Culture: Join our friendly, supportive team and start making a difference from day one
• Innovate Logistics: Help improve global efficiency and shape the future of logistics
• Collaborative Environment: Work with leaders in the industry in a creative and open culture
• Growth Opportunities: Reach your full potential with abundant professional and personal development options
• Competitive Compensation: Earn a salary that reflects your skills and expertise
• Awards and Recognition: For outstanding performance or significant contributions to the company's success

Join Shipco-IT and be part of a team that’s shaping the future of the transportation and logistics industry.

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