Sr. Associate - S&M - Customer Success 5B
- Compensation
- Not disclosed
- Location
- 3409-G-LLC: 6500 Chase Oaks Blvd, Plano, TX US
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Contract
- Experience
- Not specified
- Category
- Customer success
- Posted
Skills
Must have
- Language
- Language Proficiency -
- Additional Job Location -
- Job Type
- Master Skill List -
- Remote Type -
- Work Shift -
- The approximate annual base compensation range for this position is:
- The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills,
- Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that mat
Full description
Sr. Associate - S&M - Customer SuccessReady to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at and on LinkedIn, YouTube, X, and Facebook.
Job Description
Should be able to work in blended environment where able to cater both Inbound and Outbound calls
Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc.
Provide payment plans basis customer requirement.
Negotiate with customers to ensure they can make their account current
Strong analytical and accounting skills
Focus on team goals and successes, not just individual goals and successes
Willingness to take additional training as suggested by managementQualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications
Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Salesforce Certified Business Analyst - SalesforceSalesforce