Sr. Business Process Analyst – Credit & Collections (OTC GPO)

About the role and team

As a Sr. Business Process Analyst on the Global Process Owner team, you will serve as the dedicated process authority for global Credit Risk and Collections operations. Partnering closely with internal product, engineering, parallel GPO teams (Order Management, Invoicing, Cash Application), and Service Delivery, your goal is to design and optimize scalable workflows within our proprietary tech stack that drive cash flow and reduce risk. You will translate complex operational needs into clear technical expectations, and manage projects using Asana.

Key Responsibilities

• Process Transformation & System Logic: Design, re-engineer, and automate global Credit Risk, Receivable Aging, and Collections SOPs. Partner directly with engineering and product teams to translate operational requirements into clear technical specifications for our proprietary systems.
• Technology Collaboration: Drive functional enhancements across our Salesforce environment, proprietary tech stacks, Jira, and Oracle platforms by acting as the primary liaison between business stakeholders and technical developers.
• Metrics & Continuous Improvement: Optimize workflows that impact key performance metrics (e.g., DSO, Bad Debt Expense, Collections Effectiveness Index, Aging Buckets) to drive measurable process efficiency.
• Change Management & Adoption: Lead change management strategies, operational training, and rollouts to ensure seamless business adoption across global credit and collections teams.
• Governance & Controls: Represent Credit & Collections within the GPO organization while maintaining robust internal controls and Sarbanes-Oxley (SOX) compliance.

Basic Qualifications

• 5+ years of dedicated experience in Credit & Collections operations, process engineering, or business analysis within complex, high-volume environments.
• Direct experience partnering with engineering/product teams to define system requirements, user stories, and process logic.
• Demonstrated track record driving Change Management and user adoption for global business process or tool enhancements.
• Proven ability to optimize workflows that improve core Credit & Collections metrics (DSO, bad debt, recovery rates, aging analysis).
• Exceptional stakeholder management and communication skills, with the ability to translate highly technical concepts to non-technical business leaders and vice versa.

Preferred Qualifications

• Functional familiarity with Salesforce enhancements (ability to communicate operational expectations to Salesforce admins/developers).
• Working knowledge of Oracle AR and/or Oracle Fusion, particularly regarding receivable aging, credit, and collections modules.