Sr. Coordinator, Accounts Receivable

The Finance & Accounting team is seeking a highly motivated, detail-oriented Senior Coordinator, Accounts Receivable to serve as the operational owner of the contract-to-cash lifecycle across multiple business entities and revenue streams. Reporting to the Senior Manager, Accounting Operations, this role is responsible for customer onboarding, contract and billing administration, invoice creation and delivery, collections, cash application support, compliance activities, aging management, and revenue-related reporting.

This highly visible role partners closely with Partnerships, Studio Operations, Legal, and external customers to ensure revenue is billed accurately, collected timely, and protected throughout the customer lifecycle. The Senior Coordinator will play a critical role in translating executed agreements into operational billing and collection plans, managing customer account administration, identifying revenue risks, and driving process improvements that improve accuracy, scalability, and cash flow. The ideal candidate combines strong accounts receivable expertise with excellent communication skills, sound business judgment, operational discipline, and a proactive approach to problem solving.

Responsibilities:

• Own the end-to-end contract-to-cash process across multiple business entities, customer groups, and revenue streams.
• Serve as the primary operational owner of customer billing after contract execution, translating partnership agreements, sponsorship contracts, event agreements, licensing arrangements, and other commercial contracts into invoice schedules, collection strategies, and Workday records.
• Drive timely and accurate customer billing, including customer onboarding, Workday setup, customer portal administration, invoice delivery, billing milestone tracking, and ongoing account maintenance.
• Partner with Studio Operations, Partnerships, Legal, and other stakeholders to obtain contracts, BEOs, supporting documentation, and billing approvals; proactively identify and escalate risks to collections, cash flow, or revenue recognition.
• Manage the Accounts Receivable mailbox and serve as the primary point of contact for customer billing inquiries, remittance support, account disputes, collection correspondence, and payment follow-up.
• Manage customer collections, aging, dispute resolution, account reconciliations, and cash application support
• Prepare reports on receivable balances, collection activity, cash receipts, and collection forecasts for leadership.
• Support month-end close procedures related to revenue and accounts receivable, including account analysis, reconciliations, aging review and resolution of outstanding items.
• Support sales tax compliance, customer documentation requirements, and external audit request; Ensuring all supporting documentation is maintained and audit-ready.
• Ensure compliance with company policies, internal controls, and accounting procedures; develop and maintain AR standard operating procedures and implement scalable process improvements.