Sr. Customer Service Representative (Bilingual)

COMPANY OVERVIEW

CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations.

We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.

MISSION

We improve lives through improving the well-being of families through high quality, compassionate health care.

CORE VALUESRESPECT We treat all persons with dignity and compassion

INTEGRITY We build trust through honesty, word and deed

EXCELLENCE We use best practices to deliver exceptional quality care

AFFORDABILITY We manage resources to provide affordable health care

TEAMWORK We work together as a team in the interest of patient care

Job Summary

We are searching for our next SUPER STAR ! As the Senior Customer Service Representative you will serve as the primary source of contact for patients at CentroMed clinics and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The Senior CSR is responsible for registration and processing of all patients/families requesting health care services. The Senior CSR also conducts and records patient financial reviews, billings, collections and data summaries relevant to the agency’s annual UDS report.

COMPREHENSIVE BENEFIT PACKAGE

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• Retirement Plans 403(B)- Company Match Contributions
• Basic Life Insurance
• Basic Life Insurance for your Spouse & Children
• Short & Long-Term Disability
• Flexible Spending Account (FSA)
• Wellness Employee Assistance (EAP)
• Travel Reimbursement
• Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
• Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.
• Benefits start after 30 days
• Fun & Energetic, Family-Based Environment

DUTIES AND RESPONSIBILITIES:

• Demonstrate proficiency in looking up accounts in the BCA Practice Management system using name, alias, family members, SSN, and account numbers.
• Demonstrate proficiency in entering charges for self pay, insurance co-pays, and eligibility programs. Reconcile charges and payments at the end of each day. Maintain error-free balance sheets.
• Assist patients and visitors that walk into the clinic. Answer telephones identifying self and name of clinic.
• Demonstrate an excellent understanding of insurance and eligibility programs, specifically Ryan White funding streams and Medicaid.
• Demonstrate ability to schedule patient appointments according to established protocols.
• Maintain 100% self pay collection rate. Collect and secure all payments received at Clinic and abide by Daily Deposit Protocols. Demonstrate proficiency in collection of prior balances.
• Perform intake interview on all new patients using a standard registration form and financial packet. Demonstrate proficiency in calculating annual household income. Review and update household's financial and demographic information annually.
• Knowledge and complete understanding of the Electronic Health Record.
• Follow-up on no-shows as directed by provider.
• Provide training to students, clerks, and other personnel.
• Determine patient eligibility for participation in special programs (i.e., Part A, Part A MAI, Title V, COPC, Methodist Healthcare Ministries, and others).
• Assist with scheduling of clerks to provide adequate coverage for departments.
• Maintain excellent personal attire to include uniform and nametag.
• Demonstrate excellent attendance and punctuality.
• Assist clinical teams in patient assessment via observation and notify clinician in the event of an emergency.
• Abide by policies and procedures dictated in the Employee Safety Handbook.
• Participate in the agency’s Quality Improvement Program.
• Other duties as assigned by the immediate supervisor.

The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned.