Sr. Customer Solutions Architect
Senior post-sales technical advisor at Fivetran who owns the technical relationship for large strategic enterprise accounts — driving adoption, retention, and expansion of the Fivetran + dbt data platform via architecture strategy, executive engagement, POCs, and mentoring. Hybrid role based in Austin, Denver, or NYC.
- Compensation
- $175K–$220K / yr
- Location
- Denver, Colorado, United States, AMER; USA - Austin (dbt); USA - New York (dbt)
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Full time
- Experience
- 5+ years
- Category
- Architecture
- Posted
Skills
Must have
- 5+ years in a post-sales, customer-facing technical role (Solution Architect, Technical Account Manager, Customer Success Engineer) with large Enterprise accounts
- Proven record owning post-sale customer outcomes (adoption, renewal, expansion) with quantifiable results such as NRR, GRR, or incremental ARR
- Deep technical background: designing scalable data architectures, modern data warehousing and analytics stack, advanced SQL
- Ability to translate business objectives into technical solutions for complex, multi-team organizations
- Strong stakeholder management and credibility presenting to senior executives
- Experience mentoring or coaching peers and influencing without formal authority
- Proactive, self-sufficient, highly organized management of multiple strategic accounts
- Comfort operating strategically while engaging in deep technical discussions
- Ability to operate in ambiguous, fast-paced environments and bring structure to unclear situations
- Team-player mindset, collaborating with AEs and SEs
- Willingness to travel to customers and events as needed
- Must be located in Austin, Denver, or NYC and able to work from the office two days a week (Tuesday and Thursday)
Nice to have
- Hands-on dbt experience, including large-scale project design; dbt certification a bonus
- Python competency and advanced SQL knowledge
- Experience with cloud data platforms (Snowflake, Databricks, AWS, Azure, GCP)
- Background in data integration, ETL/ELT, or replication technologies plus APIs and data infrastructure management
- Experience with workload-based or consumption-based sales models
- Familiarity with enterprise architecture frameworks and design patterns
- Experience working with system integrators or technology partners
- Experience speaking at industry events or publishing technical content
Full description
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
Senior Customer Solutions Architect
About the role
The Senior Customer Solutions Architect (Sr. CSA) owns the technical relationship for our most complex and strategic customers, helping them get the most value from the combined Fivetran and dbt platform. Working alongside Account Executives (AEs) and Solutions Engineers (SEs), the Sr. CSA makes sure these customers not only deploy successfully, but keep scaling and expanding their usage over time.
This role operates as a technical account manager and strategic advisor to some of our largest customers. The Sr. CSA owns the technical narrative after go-live: leading architecture strategy, running executive-level technical conversations, uncovering new data challenges, and guiding customers through architecture evolution, adoption, and expansion.
The Sr. CSA is accountable for both retention and growth, and is measured on incremental ARR, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR) across a book of larger, more strategic accounts. Beyond their own accounts, the Sr. CSA sets the standard for the CSA team by mentoring teammates, building repeatable playbooks, and shaping how the team works. This is a senior individual contributor role with no direct reports.
Location: Austin, TX / Denver, CO / New York City, NY (hybrid). This is a full-time position, and candidates must be located in Austin, Denver or NYC and able to work in the office two days a week (Tuesday and Thursday).
What you'll doCustomer Adoption and Value Realization
- Own the post-sales technical relationship for a portfolio of our most complex, strategic Enterprise accounts, including multi-business-unit and multi-region customers
- Set the adoption strategy for each account, and drive optimization and sustained usage of the platform at scale
- Introduce new products and features to customer leaders and architects, and shape how they fit into the customer's roadmap
- Design enablement programs and workshops for large, distributed customer teams, and turn the best ones into reusable programs for the CSA team
- Anticipate churn or contraction risks well before they surface, and lead recovery plans for at-risk strategic accounts, including implementation reviews and healthcheck sessions
Expansion and Growth
- Co-lead multi-quarter expansion strategy with the AE across business units, regions, and use cases, including opportunities to bring both Fivetran and dbt into an account