Sr. Customer Success Engineer, Identity Security
Cyera is hiring a Technical Account Manager for its Identity Security (NHI) platform: a customer-facing role acting as the trusted technical advisor to enterprise security teams — leading onboarding, driving adoption and renewals, running QBRs, and relaying customer feedback between Engineering, Product, and Sales. Requires 5+ years in customer-facing technical roles in cyber/identity security.
- Compensation
- Not disclosed
- Location
- New York, NY
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Customer success
- Posted
Skills
Must have
- 5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer)
- Strong problem-solving skills with ability to troubleshoot complex technical issues and drive resolution
- Extensive experience providing Cyber/Identity solutions to big enterprise customers
- Experience interfacing with technical end customers (IT practitioners, Developers, DevOps, Identity & Security Teams)
- Experience increasing customer satisfaction, adoption rates, and retention
- Proven ability to juggle multiple account management projects while maintaining attention to detail
- Self-motivated, detail-oriented with strong communication and interpersonal skills
- Track record of owning customer relationships including onboarding, renewal, and expansion
- Ability to collaborate across multiple teams to drive outcomes
- Ability to communicate, present, and influence key stakeholders at all levels including executive and C-level
Nice to have
- Experience building and operating in an early stage company
Full description
WHO WE ARE
Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.
THE OPPORTUNITY
We’re looking for a Sr. Customer Success Engineer to be the trusted technical voice for our customers. This isn’t just about support - it’s about partnership. You’ll be the bridge between us and our customers’ technical teams, helping them implement, adopt, and get long-term value from our platform.
You’ll collaborate closely with Engineering, Product, and Sales to guide onboarding, resolve technical challenges, and provide strategic direction tailored to each customer's identity and security needs. You’ll work with some of the world’s most forward-thinking security teams - helping them protect their machine identities and scale securely.
This is a high-impact, customer-facing role where you'll drive product adoption, ensure long-term success, and play a key role in making Cyera's identity solution the go-to platform for NHI security.
RESPONSIBILITIES:
- Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
- Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience.
- Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement.
- Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling.
- Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products.
- Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
- Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
- Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value.
- Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests.