Sr. Director Eng, Seller User Experience
- Compensation
- Not disclosed
- Location
- San Jose
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor’s degree in Computer Science (Master’s preferred).
- 15+ years in engineering and leadership roles with a focus on delivering superior user experiences.
- Proven success as a leader in enhancing customer experience through innovative technology solutions.
- Strong architectural skills and experience with scalable systems focused on user engagement.
Nice to have
- Expertise in sociotechnical systems thinking for optimal user experience design.
- Experience using metrics like DORA and SPACE to optimize both developer and user experience flow.
- Dynamic reteaming capabilities to align team efforts with evolving customer priorities.
- Proficiency in Agile and Lean methodologies focused on iterative improvements in user engagement.
- Experience in orchestrating AI/Machine Learning solutions to enhance user interfaces and experiences.
Full description
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Position Overview
We're seeking a passionate Senior Director of Engineering to lead our Seller User Experiences with a strong focus on customer experience. The ideal candidate will take forward our vision of delivering exceptional user experiences that delight our customers and embody leadership in engineering and user-centric design.
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Key ResponsibilitiesCustomer-Centric Leadership:
- Lead the development and enhancement of seller experiences that put customer satisfaction and experience at the forefront.
- Inspire teams to think creatively and innovatively in crafting user experiences that resonate deeply with our sellers' needs.
- Utilize user feedback and analytics to continuously refine and perfect the seller interfaces.
Technical Excellence:
- Drive modernization initiatives to transform our platform into a highly adaptable self-service offering.
- Collaborate with architects to reimagine our experience services, ensuring they align with user experience goals and technical excellence.
- Define an engineering vision that integrates customer insights to spur growth and engineering efficiency.
Strategic Collaboration:
- Forge strong partnerships with product and business stakeholders to ensure technology roadmaps are aligned with strategic customer experience goals.
- Influence platform strategy with a focus on improving interactions and engagement with third-party partners and the seller community.
Management Style:
- Cultivate a culture of collaboration, empowerment, and continuous improvement within the engineering team.
- Mentor teams to excel in delivering outstanding user-centric experiences, fostering team capabilities in exceeding customer expectations.
- Adopt a "leader as a coach" philosophy to enhance team performance and customer experience delivery.