Sr. Director of Events

Job Description:SR. DIRECTOR of EventsGENERAL SUMMARY

The Senior Director of Events - Team Lead is responsible for managing a team of planners focused on serving a specific set of clients, ensuring we deliver at all their meetings and event needs. Through your guidance, along with working with

leadership, your team will produce world class meetings and events that delight and inspire our customers. The ideal candidate will have a high level of experience in both tangible (i.e., planning and operations) and intangible (i.e., relationship building and people skills) areas of focus, as well as people management and talent development.

ESSENTIAL FUNCTIONS

• Manage a group of planners including managing their development and overseeing the day-to-day operations of the team.
• Work with the leadership to develop and ensure the consistent use of SOPs/templates and client delivery that exceeds expectations.
• Think creatively and bring innovative ideas and solutions to our client’s programs.
• Develop forward-thinking strategies to ensure delivery and execution of best-in-class client events.
• Ensure you and your team members are being consultative in client relationships to provide outstanding advice and deliver exceptional events.
• Work with the leadership to develop and operate training programs and identify staff improvement opportunities.
• Directly manage one to two events per year while indirectly providing oversight to all events run by the team of planners.
• Work with leadership and Account Executives to address any client issues
• Manage team member client / program assignments in alignment with client needs, staff skillset and team member work/life balance in order create excellent outcomes.
• Develop talent for current and future needs of the business and align with team member interests and competencies.
• Liaise between Account Executives and team.
• Identify challenges, opportunities and areas for optimization and efficiencies.
• Provide guidance for successful events, monitor progress of team, and look for opportunities to improve
• processes that will add value and strengthen the partnership with the client.
• Implement internal and customer specific standard operating procedures to drive operational excellence and
• high levels of customer service.
• Responsible for regular reviews of team processes, tool development, and training strategies to bolster project efficiencies and team satisfaction.
• Other duties as assigned

MINIMUM AND PREFERRED QUALIFICATIONS

• Bachelor’s degree or equivalent experience.
• CMP or CMM designation preferred.
• 8+ years of meeting management or hospitality management experience.
• Strong organizational skills and ability to multi-task and prioritize.
• Strong leadership and communication skills.
• Strategic decision-making ability.
• Strong project and team management skills.
• Forward-thinking.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Etherio retains the right to change or assign other duties to this position.

WORKPLACE LOCATION REQUIREMENTS

We operate as a Hybrid work environment, working as a combination of remote and in-office presence, as well as the possibility of being onsite at client and/or event locations.

TRAVEL REQUIREMENTS

Ability to travel at least 30%.

SCHEDULING REQUIREMENTS

Requires flexibility in scheduling, such as the ability to work evenings and weekends to meet client, event, or company needs.

ESSENTIAL PHYSICAL FUNCTIONS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Must be able to remain either in a stationary sitting position for extended periods (such as when working in the office), while also being able to stand and/or move for extended periods (such as when executing events onsite).
• Need to lift, carry, push, or drag boxes or equipment up to 30 lbs.
• Frequently moves inside the office to access filing cabinets, office machinery, etc.
• Need to adapt and function in various physical settings (for example, conference centers, indoor and outdoor spaces).
• Occasionally required to position self in a stooping, kneeling, or crouching manner.
• Frequently communicates with others and must be able to exchange accurate information in these situations.
• Frequently uses computers and other electronic equipment.

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ABOUT ETHERIO

At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time. We recognize that to deliver that experience for our clients, we have to deliver it for our own team members as well. Whether you work in one of our offices or virtually, we're committed to supporting your learning and growth by providing opportunities for partnerships, experiences and connections that will accelerate your own success. Together we live out our core values, celebrate each other’s wins, learn lessons from our failures, and pursue excellence together.
Benefits include:

• Medical, dental, vision, and more.
• 401(k) with matching.
• Generous paid time off.
• Flexible and hybrid work schedules.

Our approach has earned us many industry awards over our 30+ year history, including 18 consecutive years on the CMI 25 – North America’s Top 25 Meeting & Incentive Companies.

Join us at Etherio and become part of a team where your work has purpose, your growth is championed, and your results are rewarded. If you're excited to help shape exceptional experiences and build lasting connections, we’d love to meet you.

Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as team members. Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact hr@etherio.com.