Sr. Engagement Manager
- Compensation
- Not disclosed
- Location
- Chicago, IL, United States
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Full time
- Experience
- 12+ years
- Category
- Not specified
- Posted
Must have
- 12+ years of related work experience, major strategic consulting firm background preferred
- Bachelor's Degree or equivalent
- Experience leading complex, client-facing digital programs from discovery and scope through execution, launch, and ongoing optimization.
- Experience managing cross-functional delivery across UX, creative, technology/development, QA, and deployment teams.
- Hands-on experience working in Agile or iterative delivery environments, including sprint tracking, backlog management, prioritization, and dependency management.
- Experience serving as a primary client or partner contact for program status, risks, decisions, tradeoffs, and escalations.
- Experience managing multiple parallel workstreams while aligning delivery plans to client business goals and measurable outcomes.
Full description
About Us
iCrossing is a Hearst-backed marketing and technology partner built for how brands grow today. As outcomes architects, we bring together strategy, media, experience, engineering, data, and AI to build connected digital systems that improve performance, strengthen customer experiences, and support measurable business growth.
Our work is grounded in data-backed strategy, modern digital visibility, and connected execution. We help brands perform now while transforming for what’s next, designing the platforms, content, media, and operating models that help them move faster, learn smarter, and scale what works.
At iCrossing, you’ll work with teams across marketing, technology, and experience to solve complex client challenges with strategic breadth and executional depth. As part of Hearst, we combine agency agility with access to powerful data, insights, audiences, content, and technology capabilities.
About this job
The Engagement Manager is a role that will join a team focused on driving digital marketing transformation at the enterprise-level for an account. This individual will have a proven record of accomplishment in leading, delivering, and managing complex digital solutions for our clients. Candidate should have the ability to manage projects through scope/discovery, estimation, UX, Creative, and Technical development/deployment.
The ideal candidate will have a solid background in adapting Iterative and Agile methodologies, especially the management of parallel workstreams and coordination with multiple technical and creative partners.
They will also possess experience identifying opportunities to grow and improve clients' digital capabilities and will be tasked with building trusted, long-term relationships with key stakeholders across the client’s organization. Candidates with relevant experience in management consulting, digital transformation, and digital business strategy will be strongly considered. This full-time role requires 2 days per week in the office.
Responsibilities
- Lead end-to-end the direction and day-to-day execution of client digital program, including directing engagement team members on the account.
- Manage project workstreams through the full development lifecycle while serving as the primary communication point with client’s other creative and technology partners.
- Responsible for tracking sprint progress and managing program backlogs. Work in a dynamic environment with onshore and offshore development teams.
- Maintain project plans, resource assignments, and other project related documents and publish to appropriate stakeholders, including regular updates to iCrossing’s resource planning system.
- Ensure resources are allocated and staffed to facilitate delivery, including collaboration with Discipline Leads to ensure alignment to delivery plans and commercial targets.