Sr. Engineer / Assistant Manager – Technical Service

Title : Sr.Engineer / Assistant Manager Technical Service (Market Field Engineering)

Department: Automotive & Industry

Location : Bangalore (Karnataka)

Reports To : Technical Service Manager

Target and scope of the position

Strengthen the Automotive & Industry business unit by providing quality technical support to our valued customers and contribute towards generating new business opportunities. Reinforce engagement with key customers through added values like process and quality improvement and cost optimization.

Market-field Engineer ensures on-site support and on-the-job training, supports engineering, application aspects and observes customer needs. This position works in close collaboration with sales to manage existing business and develop new business.

Duties and Responsibilities:

• Responsible for technical trial/demonstration, troubleshooting, application SOPs/work instruction, proper planning for technical trials & product training, process audit at customers and thereby ensure customer satisfaction.
• Define test requirements and organize necessary information and samples for laboratory testing of Customer projects of South India according to Sika’s standard procedures.

• Responsible for preparation of all Technical Documentations of internal and external projects.
• Co-ordinate with sales team, provide professional technical support and maintain good relationship with customers.
• Listen to customers’ challenges and objectives and identify potential new business opportunities through innovative solutions and value additions.
• Deal with customer complaints and carry out trouble shooting of application at customer end.
• Independently develop relationship with various stake holders of customer.
• Prepare application guidelines and other technical literature, evaluation of test results, coordination of specification and certification processes as well as preparing reports.
• Adopt and implement new technical applications, technical interpretation of customer and market requirements and initiation of new developments in the area of adhesive and sealant applications.
• Planning and monitoring all tests and validation for defined projects.
• Preparing and managing relevant technical documentations for ongoing and new projects.
• Align with sales team on new projects and plan technical engagement with customers.
• Pro-active and continuous self-development to learn and improve personal technical capabilities through learning platforms, colleagues and customers.
• Update knowledge of customers’ business and future goals and industry trends.
• Market intelligence on competition activities.

Qualifications/Experience:

• BE/B.Tech in Chemical/Polymer/Materials engg or M.Sc. in Chemistry/Polymer Science.
• 5 years of work experience in Technical Service or Application Engineering in speciality Chemical, Polymers, Elastomers, Adhesives, Sealants in Industrial and Automotive markets.
• Candidates with experience in adhesives and sealants industry will be given preference.
• Candidates with experience in the façade and fenestration market sector will be preferred.

Key InterfacesInternal:

• Technical Service Manager : Reporting, monitoring
• Sales and Business Development Engineers and Managers : Activity alignment with business strategy
• Technical Service Lab team : Planning and monitoring tests and validation activities

External:

• Customers - Value adding, problem solving, quality improvement, cost optimization, new business opportunity, new projects

Behavioral

• Customer centric approach
• Resilient & focused
• Proactiveness & Problem solving.
• Result Orientation & ownership
• Good interpersonal skills with written and verbal English communication.
• Enthusiastic & Energetic
• Willingness to travel 60-70% of working time (local and international)

Information Security:

• On the basis of the criticality and sensitivity in dealing with data and information in this place, this was classified as "normal". This means a normal handling of this data and information while adhering to the information security objectives (confidentiality, integrity and availability).

• BE/B.Tech in Chemical/Polymer/Materials engg or M.Sc. in Chemistry/Polymer Science.
• 5 years of work experience in Technical Service or Application Engineering in speciality Chemical, Polymers, Elastomers, Adhesives, Sealants in Industrial and Automotive markets.
• Candidates with experience in adhesives and sealants industry will be given preference.
• Candidates with experience in the façade and fenestration market sector will be preferred.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.