Sr IT Site Support Specialist
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Support
- Posted
Skills
Must have
- Excellent customer service skills
- Knowledge of PC hardware and peripherals
- Advance knowledge of Windows 10, and TCP/IP networking
- Proficiency in Active Directory, Office 365, networking concepts, anti-virus and security tools and PC hardware and software troubleshooting skills
- Excellent interpersonal, communication and organization skills
- Ability to work independently and communicate effectively with users and coworkers
- Strong project management skills, ability to set priorities and meet deadlines with flexibility
- Problem solving – the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
- Ability to evaluate information and exercise good judgment in making decisions
Full description
ABOUT ADVANCED ENERGY
Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.
WHY BE A PART OF ADVANCED ENERGY?
Some people say it’s like working in the best of two worlds. We operate like an agile, growing, small company – you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we’re a global company founded in 1981 and have been publicly traded for more than 28 years. We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together. At our core, we are Advanced Energy – powering the future, together.
POSITION SUMMARY:
Advanced Energy is seeking a SR IT Site Support Specialist who will be responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs.
RESPONSIBILITIES:
- Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment
- Maintain passwords, data integrity, and file system security for the desktop environment
- Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
- Configure wireless devices for connectivity to corporate exchange email.
- Works on software installation, update, and configuration as directed by ticketing system and Help Desk Supervisor and Manager
- Works independently on imaging, configuration, and placement of new PCs
- Assists in maintaining and updating support information such as the PC Support Queue, PC inventory, Assets, PC loaners, etc. as directed by Help Desk Supervisor