Sr. IT Software Developer

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

We are seeking a Senior Software Developer to support and enhance critical customer service and service management platforms, including ServiceNow, Siebel CRM, Oracle B2C Service, and other enterprise applications such as Zendesk and OpenText Service Management. This role is responsible for day-to-day operational support, solution enhancements, reliability improvements, and system integrations. The successful candidate will excel at troubleshooting, documentation, solution design, and implementation of scalable enterprise solutions. Data migration initiatives may become part of the role in the future but are not an immediate primary responsibility.

WHAT THE ROLE OFFERS

• Opportunity to support and enhance mission-critical enterprise applications, including ServiceNow, Oracle B2C Service, Siebel CRM, Zendesk, and OpenText Service Management.
• Play a key role in resolving complex technical challenges and driving operational excellence across customer-facing platforms.
• Design, develop, and implement application enhancements that improve system performance, scalability, and reliability.
• Work on enterprise integrations using REST APIs, web services, and middleware technologies across a diverse technology landscape.
• Collaborate with cross-functional teams, including infrastructure, database, security, and external vendors, to deliver business solutions.
• Lead modernization and automation initiatives that improve efficiency and reduce operational overhead.
• Influence application architecture, technical design decisions, and best practices for enterprise systems.
• Expand your technical expertise while contributing to continuous improvement, release management, and digital transformation initiatives.

WHAT YOU NEED TO SUCCEED

• 8+ years of enterprise software development and application support experience.
• Hands-on experience with one or more of ServiceNow, Oracle B2C Service, Siebel CRM, Zendesk, or OpenText Service Management.
• Strong knowledge of enterprise application architecture, REST APIs, web services, relational databases, SQL, troubleshooting, and root cause analysis.