Adventure Consultancy Solutions
Sr. IT Support & Infrastructure Specialist
- Compensation
- Not disclosed
- Location
- Makati City, Metro Manila
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- It support
- Posted
Skills
Must have
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
- At least 5 years of relevant IT support experience, with hands-on troubleshooting and infrastructure exposure.
- Practical understanding of PCI DSS requirements and the importance of following security controls in a payment-card environment.
- Ability to configure and maintain multi-layer switches and routers; solid knowledge of TCP/IP and familiarity with BGP.
- Familiarity with Ubiquiti/UniFi UDM Pro, pfSense, and/or Fortinet firewalls.
- Experience with ESET or another antimalware/endpoint protection solution.
- Working knowledge of IT inventory and vendor coordination.
- Strong communication, documentation, prioritization, and problem-solving skills; able to work independently and collaboratively.
Full description
Role focus: IT service desk, end-user technology, network and infrastructure support, IT asset management, and day-to-day PCI DSS compliance. Candidates must understand and follow PCI DSS security requirements in daily IT operations. Practical experience supporting a PCI DSS-compliant environment is strongly preferred.
Position Overview
We are looking for a hands-on Senior IT Support & Infrastructure Specialist to deliver reliable, responsive IT support while helping maintain the company’s network, systems, devices, and security controls. You will resolve end-user issues within agreed service levels, support employee onboarding and offboarding, maintain IT inventory, and help ensure that IT practices remain aligned with PCI DSS requirements.
Key ResponsibilitiesIT Support & Service Delivery
- Own and resolve IT tickets and service requests promptly, professionally, and within agreed SLAs; keep users informed and address root causes where possible.
- Troubleshoot, configure, and maintain laptops, desktops, monitors, printers, peripherals, Windows, Microsoft 365, Google Workspace, and other business applications.
- Set up and deploy workstations using standard hardware, images, and software; perform upgrades and routine maintenance.
- Support employee onboarding and offboarding, including device preparation, account creation, access changes, equipment recovery, and inventory updates.
- Maintain helpdesk knowledgebase articles, process documentation, and accurate records of recurring issues and resolutions.
Network & Infrastructure Support
- Install, configure, and maintain multi-layer switches, routers, LAN/WAN connectivity, structured cabling, and related infrastructure.
- Support firewall and network security technologies, including Ubiquiti/UniFi (UDM Pro), pfSense, and Fortinet.
- Apply working knowledge of TCP/IP and routing protocols, including BGP, to troubleshoot connectivity and routing issues.
- Use ESET or other antimalware solutions to support endpoint protection; escalate significant security, systems, or network incidents to the appropriate team.
PCI DSS & Security Practices
- Follow applicable PCI DSS requirements in daily support and infrastructure activities and help maintain the security of systems, devices, accounts, and access permissions.
- Apply approved security groups, access restrictions, endpoint controls, and asset-handling procedures.
- Identify and promptly escalate potential security gaps, control failures, or incidents; support evidence gathering and remediation activities when requested.