Car Next Door
Sr Manager, Program Management, People
- Compensation
- Not disclosed
- Location
- San Francisco, CA, United States
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Full time
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Must have
- 7+ years of experience in HR Operations, HR Program Management, Talent Operations, or a related People/HR delivery role.
- 3+ years of direct people management experience.
- Proven experience running large-scale, enterprise-wide HR programs (e.g., performance cycles, learning, onboarding programs).
- HR Tech Familiarity: Hands-on experience with modern HCM platforms, AI tools, HR reporting tools, performance management tools, and related platforms (e.g., Oracle, ChatGPT, Gemini, Oracle, Qualtrics,
Nice to have
- People management experience managing larger teams or multiple sub-teams
- Advanced certification in Program/Project Management or Change Management (e.g., PMP, Agile/Scrum, Prosci)
- Hands-on experience implementing or managing AI-driven workflows (e.g., generative AI for manager toolkits, automated triage, or personalized onboarding paths).
- Prior experience managing vendor contracts, RFP processes, and third-party software implementation for People tools.
- Communication & Change Management: Exceptional written and verbal communication skills; ability to simplify complex processes into clear actionable guidance for HR, managers and employees.
- Data-Driven Approach: Comfortable leveraging data, metrics, and reporting to track overall engagement and program health.
- Project & Process Management: Strong organizational skills with proficiency in project management frameworks (e.g. Asana).
Full description
ABOUT THE ROLE
The Sr. Manager, Scaled People Programs is responsible for leading the end-to-end execution, delivery, and operational excellence of Uber’s global People programs across the organization. This global role focuses on scaling Uber’s proven people programs including: performance management, learning, employee feedback surveys, and onboarding. Ensuring they run smoothly, predictably, and on schedule.
As a primary operational engine of the People team, you will equip managers, employees, and HR partners with the tools, guidance, and readiness needed to achieve high adoption, seamless execution, and an exceptional employee experience.
Responsibilities
- Team Leadership & Development: Lead, coach, and empower a global team responsible for program management and delivery of company-wide HR programs; establish clear performance goals, foster professional development, and manage workload distribution.
- Cross-Functional Leadership: Regularly partner with cross-functional teams (Talent Development, People Analytics, Onboarding, HRBPs, and People Partners) to build the annual and quarterly roadmap, develop project plans, define success measures, set clear communication plans, and establish feedback loops that ensure program effectiveness.
- Program Delivery & Operational Execution: Effectively deliver the end-to-end operational roadmap, rollout logistics, and execution cadence for company-wide HR programs, including performance cycles, employee surveys, learning, new hire onboarding, and adhoc business needs.
- Scalability & Modern Execution: Identify and implement innovative, scalable approaches to program delivery leveraging automation, HR technology, and AI tools to streamline administrative workflows, personalize the employee and manager experience, and increase operational efficiency.
- Change Management & Communication Oversight: Guide the development of comprehensive HR, manager and employee enablement resources such as live overview sessions, toolkits, step-by-step guides, communication campaigns, timelines, and FAQs; ensuring clear, user-friendly messaging to drive accountability, participation adoption, and overall program effectiveness. Leverage tech platforms to deliver
- Program Metrics and Quality: Establish team KPIs, operational standards, and tracking mechanisms to monitor program health and adoption; leverage data insights and cross-functional partnerships to eliminate friction, optimize programs, and elevate program quality over time.
Basic Qualifications
- 7+ years of experience in HR Operations, HR Program Management, Talent Operations, or a related People/HR delivery role.
- 3+ years of direct people management experience.