TradesApp
Sr. Operations Manager
- Compensation
- Not disclosed
- Location
- Riyadh, SA
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 10+ years
- Category
- Operations
- Posted
Skills
Must have
- Bachelor's degree in Business Administration, Hospitality, F&B Management, or a related field.
- 7–10+ years of experience in F&B operations, preferably within specialty coffee, cafés, restaurants, or multi-unit operations.
- Previous experience managing multiple branches/outlets is highly preferred.
- Strong understanding of P&L management, sales, labor cost, food cost, inventory, and operational KPIs.
- Experience in specialty coffee or coffee-roastery operations is an advantage.
- Strong leadership, communication, problem-solving, and analytical skills.
- Proficiency in Microsoft Office and F&B POS/ERP systems.
- Fluency in English; Arabic is an advantage.
- Willingness to travel between branches as required.
Full description
Job Description – Sr. Operations Manager
Company: CORE Coffee & Roastery
Department: Operations
Position: Senior Operations Manager
Location: Riyadh, Saudi Arabia
Key Responsibilities
- Operations Management
- Oversee daily operations across multiple CORE Coffee & Roastery locations.
- Ensure all branches consistently follow company SOPs, operational standards, and service procedures.
- Monitor store performance and implement corrective actions where required.
- Conduct regular branch visits, operational audits, and performance reviews.
- Sales & Business Performance
- Drive sales, revenue, profitability, and overall business growth across assigned locations.
- Analyze branch KPIs including sales, average transaction value, labor cost, food cost, wastage, and customer satisfaction.
- Develop and execute action plans to improve underperforming branches.
- Support new store openings, expansions, and operational development initiatives.
- People & Leadership
- Lead, coach, and develop Store Managers and operational teams.
- Ensure effective manpower planning, scheduling, productivity, and staff deployment.
- Identify training needs and coordinate with HR/Training teams to improve employee performance.
- Build a strong service-oriented culture and maintain high employee engagement.
- Coffee & Product Quality
- Maintain consistent coffee quality, preparation standards, presentation, and service across all branches.
- Ensure compliance with recipes, brewing standards, product specifications, and quality-control procedures.
- Coordinate with the Roastery, Supply Chain, and Product Development teams to ensure product availability and consistency.
- Cost Control & Inventory
- Monitor food, beverage, packaging, labor, and operational costs.
- Control wastage, stock variances, inventory losses, and unnecessary operating expenses.
- Ensure proper inventory management, ordering, receiving, storage, and stock rotation procedures.
- Customer Experience
- Maintain high standards of customer service and hospitality.